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Technical Support Specialist

2 months ago


Pompano Beach, Florida, United States GS Solutions Full time
Technical Support Engineer

GS Solutions is partnering with a growing MSP to recruit an IT Support Engineer to provide exceptional technical support for one of their clients in Pompano Beach, FL.

Job Summary:

  • Provide remote and on-site technical support to end users, focusing on level 2 support
  • Troubleshoot and resolve end-user, network, and software issues
  • Implement technical support projects and tasks, ensuring timely completion
  • Experience in supporting and troubleshooting desktops, servers, and applications is essential
  • Previous experience in MSP environments is highly beneficial

Key Responsibilities:

  • Deliver high-quality technical support to end users, ensuring minimal downtime
  • Collaborate with the MSP team to resolve complex technical issues
  • Develop and implement technical support processes to improve efficiency

Requirements:

  • Strong technical skills, with experience in desktops, servers, and applications
  • Excellent problem-solving and communication skills
  • Ability to work in a fast-paced environment, prioritizing tasks effectively