Tech Support Specialist

21 hours ago


Pompano Beach, Florida, United States ZZ2 Full time
Job Overview

ZZ2 is seeking a highly skilled Tech Support Specialist to join our team. As a key member of our support team, you will be responsible for resolving smartphone and connectivity issues for our clients.

Key Responsibilities:

  • Provide technical assistance with smartphone and automotive infotainment hardware and software
  • Develop and maintain reference materials for users, including operation instructions and troubleshooting guides
  • Track and resolve customer issues in a timely and professional manner
  • Contribute to the development of tech tips and brief documents for the company website
  • Serve as the first point of contact for customer inquiries and provide resolutions or escalate issues as necessary
  • Collaborate with the support team to ensure seamless issue resolution and customer satisfaction
  • Update customer data and produce activity reports to inform business decisions
  • Utilize excellent customer service skills to exceed customer expectations and build strong relationships
  • Stay up-to-date with the latest products and services, and provide recommendations for process improvements

Requirements:

  • Previous experience in IT, customer service, automotive, electronics, or a related field
  • Ability to build rapport with clients and provide exceptional customer service
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
  • Passion for technology and a willingness to learn and grow


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