Tech Support Specialist
21 hours ago
ZZ2 is seeking a highly skilled Tech Support Specialist to join our team. As a key member of our support team, you will be responsible for resolving smartphone and connectivity issues for our clients.
Key Responsibilities:
- Provide technical assistance with smartphone and automotive infotainment hardware and software
- Develop and maintain reference materials for users, including operation instructions and troubleshooting guides
- Track and resolve customer issues in a timely and professional manner
- Contribute to the development of tech tips and brief documents for the company website
- Serve as the first point of contact for customer inquiries and provide resolutions or escalate issues as necessary
- Collaborate with the support team to ensure seamless issue resolution and customer satisfaction
- Update customer data and produce activity reports to inform business decisions
- Utilize excellent customer service skills to exceed customer expectations and build strong relationships
- Stay up-to-date with the latest products and services, and provide recommendations for process improvements
Requirements:
- Previous experience in IT, customer service, automotive, electronics, or a related field
- Ability to build rapport with clients and provide exceptional customer service
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
- Passion for technology and a willingness to learn and grow
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