Technical Support Specialist

4 weeks ago

Boynton Beach, Florida, United States TechTrex Inc.KioSoft Technologies LLC Full time
Job Summary

We are seeking a highly motivated and trainable Technical Support Specialist to join our team at KioSoft Technologies LLC. As a Technical Support Specialist, you will be responsible for providing timely and accurate resolutions to complex customer inquiries and escalations.

Main Responsibilities:

  • Serve as the primary point of contact for customer inquiries and escalations, providing timely and accurate resolutions.
  • Coordinate with cross-functional teams to address customer issues and ensure prompt resolution.
  • Maintain a deep understanding of KioSoft Technologies products, features, and functionality.
  • Act as a subject matter expert, assisting team members and customers with advanced troubleshooting, configuration, and customization inquiries.

Requirements:

  • Associate's degree in a relevant field or equivalent practical experience in lieu of education.
  • Minimum of 2 years in the IT or a related field with experience directly interfacing with customers delivering & supporting IT or technology solutions.
  • Prior experience in a customer support role, preferably supporting payment technology, IOT, or similar technology.
  • Tier 1 or Tier 2 Technical support experience considered an asset.
  • Strong technical aptitude and ability to quickly learn and understand complex software products.
  • Excellent problem-solving and analytical skills with a proactive approach to issue resolution.
  • Exceptional communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical customers.
  • Familiarity with support ticketing systems and customer relationship management (CRM) tools.
  • Ability to thrive in a fast-paced and dynamic environment while maintaining a focus on customer satisfaction.

Preferred Qualifications:

  • Experience with knowledge base creation and Knowledge-Centered Service (KCS) standards.

Physical Requirements:

  • Must be able to be in a stationary position more than 50% of the time.
  • Must be able to communicate, converse, and exchange information with peers and senior personnel.
  • Constantly operates a computer and other office productivity machinery, such as a computer.
  • The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
  • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

We are an equal opportunity employer and will provide accommodations during the recruitment process upon request.

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