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Technical Support Specialist

4 weeks ago

Daytona Beach, Florida, United States Halifax Health Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our IT Department at Halifax Health. As a Technical Support Specialist, you will be responsible for providing first-tier support for hardware, software, and communication-related issues to our users. You will work directly with users to resolve their technical issues, perform service desk duties, and document operational procedures daily in call tracking software.

Key Responsibilities
  • Provide technical support for hardware, software, and communication-related issues
  • Perform service desk duties, including answering phone calls, responding to emails, and resolving user issues
  • Document operational procedures daily in call tracking software
  • Collaborate with other IT teams to resolve complex technical issues
  • Stay up-to-date with the latest technology trends and advancements
Requirements
  • Bachelor's degree in Computer Science or related field
  • Minimum one year of experience in a technical support role
  • A+ certification required at date of hire or must be obtained within three months of job acceptance
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
About Halifax Health

Halifax Health is a leading healthcare provider in Volusia and Flagler counties, offering a continuum of health care services through a network of organizations. We are committed to providing high-quality patient care and are seeking a talented Technical Support Specialist to join our team.