Product Support Specialist/CRM Trainer
18 hours ago
We are a family-owned, internationally recognized commercial cleaning franchising company with over 35 years of experience in the industry. Our culture promotes open feedback, collaboration, and continuous learning, ensuring both client and franchisee satisfaction as well as employee satisfaction. We are proud to be an equal-opportunity employer, valuing diversity and inclusion across all aspects of our operations.
Job SummaryThe Product Support Specialist & CRM Trainer will play a vital role in ensuring our customers and employees have the necessary tools and knowledge to utilize our CRM and products effectively. This role requires a strong background in customer service, technical troubleshooting, and training development and delivery for CRM platforms.
Key ResponsibilitiesCRM Trainer Responsibilities- Create and maintain training materials such as presentations, manuals, and online resources.
- Plan and conduct engaging training sessions for employees and franchisees utilizing various instructional techniques.
- Evaluate training effectiveness and modify content based on feedback and results.
- Develop and maintain user guides, FAQs, and comprehensive documentation.
- Collaborate with internal stakeholders to understand system changes and updates.
- Identify and analyze issues with hardware and software, including bugs and system failures.
- Assist franchisees with product-related concerns and guide them through resolutions.
- Report user concerns and technical issues to leadership.
- Conduct user training on company products, developing relevant materials as needed.
- Educate franchisees about product functionalities and updates.
- Contribute to process improvement initiatives and develop effective customer support strategies.
- Optimize support documentation and manage a database of common inquiries.
- Bachelor's degree in computer science, Information Technology, Business Administration, or a related field.
- Certifications in CRM platforms (Salesforce, HubSpot) or Product Support are advantageous.
- 3-5 years of experience in a Product Support role or as a CRM Trainer. Proven experience in training development and delivery for CRM platforms.
- Strong background in customer service and technical troubleshooting.
- Familiarity with CRM systems and business tools.
- Technical Proficiency Proficient in CRM platforms (Salesforce, ZOHO, HubSpot) and troubleshooting hardware/software issues.
- Training Skills Ability to develop and deliver training tailored to different learning styles.
- Analytical Skills Strong problem-solving skills with a focus on identifying root causes and implementing solutions.
- Communication Skills Excellent written and verbal communication; capable of simplifying complex technical concepts for non-technical users.
- Customer Orientation Proven track record of providing exceptional customer support and resolving issues effectively.
- Organizational Skills Ability to manage multiple priorities, meet project deadlines, and maintain accurate documentation.
- Adaptability Quick learner who stays updated with system changes and customer needs.
- Collaborative Mindset Strong team player who engages with stakeholders across departments.
- Attention to Detail Commitment to producing accurate and up-to-date documentation and training materials.
-
Tech Support Specialist
2 weeks ago
Pompano Beach, Florida, United States ZZ2 Full timeJob Title: Tech Support SpecialistWe are seeking a highly skilled Tech Support Specialist to join our team at ZZ2, an innovative automotive smart integration company.Job Summary:As a Tech Support Specialist, you will be responsible for resolving smartphone and connectivity issues for our clients. You will provide technical assistance with smartphone and...
-
Non-Commercial Specialist
2 weeks ago
Pompano Beach, Florida, United States Affinity Group Full timeJob OverviewWe are seeking a highly motivated and results-driven Non-Commercial Specialist to join our team at Affinity Group. As a key member of our sales team, you will be responsible for developing and executing a customized business selling strategy for assigned accounts.Key ResponsibilitiesInfluence key decision-makers without authorityEstablish...
-
Tech Support Specialist
21 hours ago
Pompano Beach, Florida, United States ZZ2 Full timeJob OverviewWe are seeking a highly skilled Tech Support Specialist to join our team at ZZ2, an innovative automotive smart integration company. As a Tech Support Specialist, you will play a crucial role in resolving smartphone and connectivity issues for our clients, ensuring they receive top-notch support and service.Key ResponsibilitiesProvide technical...
-
Tech Support Specialist
2 weeks ago
Pompano Beach, Florida, United States ZZ2 Full timeJob Title: Tech Support SpecialistWe are seeking a highly skilled Tech Support Specialist to join our team at ZZ2, an innovative automotive smart integration company. As a Tech Support Specialist, you will play a crucial role in resolving smartphone and connectivity issues for our clients, ensuring they receive exceptional customer service and...
-
Product Support Scientist
1 day ago
Pompano Beach, Florida, United States Abacus Full timeJob SummaryWe are seeking a highly skilled Scientist to join our Product Support team. As a key member of our team, you will be responsible for participating in product and process validations, root cause investigations of product failure, and non-conformance investigations.Key ResponsibilitiesProvide support to Project Managers for conducting product...
-
Tech Support Specialist
21 hours ago
Pompano Beach, Florida, United States ZZ2 Full timeJob OverviewZZ2 is seeking a highly skilled Tech Support Specialist to join our team. As a key member of our support team, you will be responsible for resolving smartphone and connectivity issues for our clients.Key Responsibilities:Provide technical assistance with smartphone and automotive infotainment hardware and softwareDevelop and maintain reference...
-
Certified Athletic Trainer
18 hours ago
Cocoa Beach, Florida, United States Potomac Healthcare Solutions Full timeJob Title: Certified Athletic TrainerAt Potomac Healthcare Solutions, we are seeking a highly skilled and experienced Certified Athletic Trainer to join our team. As a key member of our healthcare services team, you will be responsible for providing top-notch athletic training services to our clients.Key Responsibilities:Provide athletic training services...
-
After-school Support Specialist in Pompano Beach
3 weeks ago
Pompano Beach, Florida, United States Wyndy LLC Full timeJob SummaryWe are seeking a dedicated and experienced individual to provide support and guidance to students in an after-school setting. As an After-school Support Specialist, you will create a safe and nurturing environment where students can engage in educational activities and complete homework assignments.Key ResponsibilitiesOrganize and supervise...
-
Technical Support Specialist
3 weeks ago
Boynton Beach, Florida, United States TechTrex Inc.KioSoft Technologies LLC Full timeJob Title: Technical Support SpecialistWe are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team at KioSoft Technologies LLC. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and accurate...
-
Administrative Support Specialist
4 weeks ago
Pompano Beach, Florida, United States Broward Community College Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Administrative Support Specialist to join our team at Broward College. As an Administrative Support Specialist, you will provide administrative support to our department, ensuring the smooth operation of our daily activities.Key ResponsibilitiesProvide administrative support to the department,...
-
Program Sales Specialist
3 weeks ago
Pompano Beach, Florida, United States TireHub, LLC Full timeJob Title: Program Dealer SpecialistAt TireHub, LLC, we are seeking a highly motivated and results-driven Program Dealer Specialist to join our team. As a key member of our sales team, you will be responsible for growing sales with existing customers while developing new customer accounts to achieve sales and profit goals within a geographical territory.Key...
-
Administrative Support Specialist
4 weeks ago
Pompano Beach, Florida, United States Campbell Property Management Full timeAdministrative Support SpecialistWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Campbell Property Management. This is a full-time opportunity to work in a dynamic and fast-paced environment, supporting the Property Manager and Board of Directors with administrative duties.Key...
-
Durable Medical Equipment Support Specialist
2 weeks ago
Pompano Beach, Florida, United States MTI America Full timeAbout MTI AmericaMTI America is a health solutions company dedicated to delivering exceptional service and support to our customers. As a leader in the Worker's compensation industry, we strive to provide innovative solutions that meet the unique needs of our clients.Job SummaryThe Durable Medical Equipment Document Support Specialist is an entry-level...
-
Associate Director CRM
1 week ago
Deerfield Beach, Florida, United States The Fountain Group Full timeJob Title: Associate Director CRMWe are seeking an experienced Associate Director CRM to join our team at The Fountain Group. As a key member of our organization, you will be responsible for leading our CRM efforts and driving business growth through strategic planning and execution.Responsibilities:Develop and implement CRM strategies to enhance business...
-
Product Specialist
2 weeks ago
West Palm Beach, Florida, United States Lithia & Driveway Full timeAbout the Role:We are seeking a highly motivated and customer-focused Product Specialist to join our team at Lithia & Driveway. As a Product Specialist, you will be responsible for providing exceptional customer service, building relationships with customers, and promoting our products and services.Responsibilities:Greet customers in a prompt, friendly, and...
-
Administrative Support Specialist
4 days ago
Pompano Beach, Florida, United States Campbell Property Management Full timeAdministrative Support OpportunityWe are seeking a highly organized and detail-oriented individual to join our team as an Administrative Support Specialist. This role will provide administrative support to the Property Manager and Board of Directors, ensuring the smooth operation of our community association.Key Responsibilities:Provide exceptional customer...
-
Administrative Support Specialist
2 weeks ago
Pompano Beach, Florida, United States Campbell Property Management Full timeAdministrative Support OpportunityWe are seeking a highly organized and detail-oriented individual to join our team as an Administrative Support Specialist. This role will provide administrative support to the Property Manager and Board of Directors, ensuring the smooth operation of our community association.Key Responsibilities:Provide exceptional customer...
-
Sales Representative
1 day ago
Pompano Beach, Florida, United States Zelle Hemp Company Full timeJob OverviewWe are seeking a highly motivated Sales Specialist to drive revenue growth and customer satisfaction. The ideal candidate will possess excellent communication skills, a strong work ethic, and a passion for sales.Key Responsibilities:Promote and sell company products and services to new and existing customersIdentify and pursue new business...
-
Technical Support Specialist
3 weeks ago
Pompano Beach, Florida, United States Express Employment Professionals Staffing Agency Fort Lauderdale Broward Full timeJob SummaryOur client, a fast-paced wholesale distributor servicing the marine industry, is seeking a skilled Technical Help Desk Specialist to provide technical assistance to computer system users. The ideal candidate will have excellent verbal and written communication skills, problem-solving skills, customer service, and interpersonal skills. The role...
-
IT Support Specialist
2 weeks ago
Pompano Beach, Florida, United States TECHNOGROUP Full timeAbout the RoleWe are seeking a highly skilled IT Support Specialist to join our team at ComSys. As a key member of our technical staff, you will be responsible for providing Level 2 technical support in the maintenance and troubleshooting of critical systems, end-user devices, network technologies, printers, and VOIP.Key ResponsibilitiesContributing to a...