Technical Support Specialist

4 weeks ago


West Palm Beach, Florida, United States Vets Hired Full time
About the Job

As a Computer Support Specialist at Vets Hired, you will be responsible for providing technical assistance to users via various channels, including phone, email, tickets, and in-person support. Your primary goal will be to resolve problems related to computer software and hardware operations in accordance with agreed-upon Service Level Agreements (SLAs).

Key Responsibilities

• Set up equipment for employee use, ensuring proper installation of cables, operating systems, and software.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Maintain computer images and deploy new and system upgrades as necessary, including appropriate documentation.
• Assist in creating Standard Operating Procedures for all processes required to maintain the user environment, covering laptop build, user creation, and system installations.
• Work closely with the IT team to ensure that all systems comply with security and audit requirements.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Develop training materials and procedures or train users in the proper use of hardware or software.
• Record all incidents and requests into the Helpdesk system for audit and review, ensuring accurate details and categorizations are logged.
• Maintain inventory of all hardware and software systems.
• Procure IT equipment as needed to support systems.
• Communicate effectively with all internal associates, including trading, research, management, development, and operations personnel.

Requirements

• 2+ years of experience in 1st line technical support and managing user requests.
• 2+ years of experience troubleshooting computer problems.
• Experience managing new user setup from procurement through onboarding and training.
• High level of analytical thinking to solve problems.
• High level of communication to all levels of business.
• Ability to work daily, onsite in our Jupiter office, covering a standard 40-hour work week.
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