Technical Support Specialist
4 weeks ago
At Institute of Healthcare Professions LLC, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to students, staff, and faculty with hardware and digital teaching/learning technology.
Key Responsibilities:- Manage the Canvas Learning Management System for all courses in the platform.
- Ability to work with Student Management systems.
- Reconfigure courses to meet optimal teaching and learning outcomes.
- Advise the SON and the School of Allied Health on best practices in curriculum development, use of materials, and equipment.
- Recommend the purchase of instructional materials, supplies, equipment, and visual aids designed to meet the educational needs of students.
- Upload all syllabi and course content on a quarterly basis.
- Perform ongoing and routine maintenance of the platform.
- Integrate learning tools in the platform to meet optimal teaching and learning outcomes.
- Conduct seminars for faculty on how to use Canvas.
- Assist students who are experiencing issues in the Canvas platform.
- Serves as the Technical Support Student Navigator for Canvas.
- Serves as a faculty for NSO.
- Troubleshoot laptop and software issues.
- Add staff members to ICHS required software.
- Troubleshoot phone issues.
- Liaison between Campus and Milner for hardware and software issues.
- Installation of software as necessary.
- Computer-based training software.
- Desktop support.
- Learning Management System and Student Information Systems.
- Database user interface and query software.
- Desktop Publishing Software.
- Graphic or Photo Imaging Software.
- Multimedia Educational Software.
- Presentation Software.
- Video Creation and Editing Software.
- Web Creation and editing software.
- Web Platform Development software.
- Customer service experienced preferred.
- Must have a flexible work schedule, including weekends, evenings, nights, and holidays may be required.
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