Tech Support Specialist

7 days ago


Pompano Beach, Florida, United States ZZ2 Full time
Job Title: Tech Support SpecialistWe are seeking a highly skilled Tech Support Specialist to join our team at ZZ2, an innovative automotive smart integration company. As a Tech Support Specialist, you will play a crucial role in resolving smartphone and connectivity issues for our clients, ensuring they receive exceptional customer service and support.Responsibilities:
  • Provide technical assistance with smartphone and automotive infotainment hardware and software, utilizing your expertise to troubleshoot and resolve complex issues.
  • Prepare reference material for users by drafting operation instructions, ensuring that our clients have the necessary information to effectively use our products.
  • Track customer issues and resolutions, maintaining accurate records and providing timely updates to our clients.
  • Update the company website with tech tips and brief documents, sharing your knowledge and expertise with our clients and the wider community.
  • Provide first-level contact and convey resolutions to customer issues, ensuring that our clients receive prompt and effective support.
  • Properly escalate unresolved queries to the next level of support, working collaboratively with our team to resolve complex issues.
  • Update customer data and produce activity reports, providing valuable insights and analytics to inform our business decisions.
  • Walk customers through the problem-solving process, providing clear and concise guidance and support.
  • Follow up with customers, provide feedback, and see problems through to resolution, ensuring that our clients receive exceptional customer service and support.
  • Utilize excellent customer service skills and exceed customers' expectations, providing a positive and professional experience for our clients.
  • Ensure proper recording, documentation, and closure, maintaining accurate records and ensuring that our clients receive timely and effective support.
  • Recommended procedure modifications or improvements, sharing your expertise and knowledge to inform our business decisions.
  • Preserve and grow your knowledge of help desk procedures, products, and services, staying up-to-date with the latest technologies and trends.
Qualifications:
  • Previous experience in IT, customer service, automotive, electronics, or other related fields, with a strong understanding of technical concepts and principles.
  • Ability to build rapport with clients, providing exceptional customer service and support.
  • Strong troubleshooting and critical thinking skills, with the ability to analyze complex issues and provide effective solutions.
  • Positive and professional demeanor, with excellent communication and interpersonal skills.
  • Car and electronics enthusiast, with a passion for technology and innovation.


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