Guest Relations Specialist

1 week ago


Rocky River, Ohio, United States AEG Full time

About AEG: AEG is dedicated to enhancing the experience of our guests through exceptional service and a passion for sports. We strive to create an atmosphere that feels like a second home for our visitors, where they can engage, learn, and enjoy their time with us. Our mission is to ensure that everyone, regardless of their background or skill level, can experience the joy of sports.

Position Overview: We are looking for a dedicated and enthusiastic individual to take on the role of a Guest Relations Specialist. In this part-time position, you will be instrumental in delivering outstanding guest satisfaction and ensuring smooth operations within our facility. Your primary responsibility will be to create a welcoming environment for all guests, ensuring they feel appreciated and leave with a positive impression.

Key Responsibilities:

  • Guest Interaction: Welcome guests warmly and address their needs promptly and courteously.
  • Information Provision: Assist guests with inquiries and provide detailed information about our offerings.
  • Inclusive Environment: Promote a positive atmosphere where all guests feel valued and respected.
  • Feedback Management: Handle guest feedback and concerns professionally and empathetically.

Operational Duties:
  • Ensure facility cleanliness and presentation meet high standards.
  • Assist with guest scheduling, reservations, and event coordination.
  • Respond to communications in a timely and professional manner.
  • Collaborate with leadership on inventory and supply management.
  • Conduct regular facility inspections and execute opening and closing procedures.

Problem Resolution:
  • Address guest issues promptly, striving to exceed their expectations.
  • Work with teammates and leadership to resolve any operational challenges.

Communication:
  • Collaborate with team members to ensure a seamless guest experience.
  • Relay important information to leadership, including guest feedback.
  • Communicate program details to guests accurately.

Administrative Tasks:
  • Manage guest registrations and inquiries.
  • Assist in tracking attendance and processing payments.
  • Prepare reports on guest participation and facility usage.

Training and Development:
  • Engage in ongoing training to stay informed about policies and procedures.

AEG Culture:
  • Uphold our service standards by being professional and welcoming.
  • Collaborate with leadership to foster a unified and engaged culture.

Qualifications:
  • High school diploma or equivalent.
  • Experience in customer service or hospitality.
  • Strong interpersonal and communication skills.
  • Commitment to creating an inviting environment.
  • Problem-solving abilities and composure under pressure.
  • Basic computer proficiency.
  • Flexibility to work various shifts.
  • Physical ability to perform job duties.

Benefits:
  • Gain valuable experience in the sports industry.
  • Be part of a supportive team culture focused on excellence.


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