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Guest Services Team Leader

2 months ago

River Falls, Wisconsin, United States Wissota Hospitality Full time
Job Overview

Position Summary

The Guest Services Team Leader plays a crucial role in overseeing the operations of the guest services department and guiding team members. This position is essential for fostering a welcoming atmosphere, ensuring outstanding guest experiences, and upholding the policies and procedures set forth by the organization and the hospitality brand.


Key Responsibilities

  • Perform all responsibilities of a Guest Services Representative
  • Check in and check out guests efficiently
  • Provide exemplary guest service to all visitors
  • Exhibit professionalism and courtesy in all phone interactions
  • Build and maintain strong relationships with guests to promote loyalty
  • Assist in managing the guest services team, including recruitment, training, and scheduling
  • Utilize effective sales techniques to enhance revenue and occupancy rates
  • Possess comprehensive knowledge of hotel services and local attractions
  • Support the review and approval of billing accounts and departmental reports
  • Help maintain service quality standards by addressing complaints and implementing corrective measures
  • Ensure cleanliness and professionalism in public areas and the hotel office
  • Take on additional tasks as directed by management

Qualifications

  • Excellent interpersonal and communication abilities
  • Strong organizational skills with attention to detail
  • Ability to remain composed in high-pressure situations
  • Demonstrated leadership qualities and a professional demeanor
  • Conduct all work-related activities in a professional manner
Company Overview

Wissota Hospitality, owned by Scott and Alexa Eickschen, prioritizes the overall wellbeing and happiness of its team members. We emphasize the importance of work-life balance and set clear expectations for time off, always placing mental health and happiness at the forefront. By valuing our team, we believe that the success of our property naturally follows. At Wissota Hospitality, you are considered family.