Client Relations Specialist
2 weeks ago
At R&R Corrugated Packaging Group, our mission is to forge enduring partnerships with our clients while delivering top-notch corrugated solutions. We are currently seeking a dedicated and detail-oriented Client Relations Specialist who possesses exceptional problem-solving abilities and leadership qualities.
The ideal candidate will collaborate with clients and internal teams to process orders, establish specifications, and manage essential daily operations. This role involves nurturing existing client relationships, ensuring that client expectations are consistently met, and thriving in a dynamic, detail-focused environment.
Key Responsibilities- Maintain relationships with current clients and respond promptly to inquiries.
- Foster strong client connections through effective communication.
- Address issues by clarifying client concerns, identifying root causes, and proposing optimal solutions.
- Handle a significant volume of calls and emails efficiently.
- Coordinate with internal departments to ensure seamless service delivery.
- Contribute to sales generation efforts.
- Resolve product or service challenges by understanding client complaints, determining the underlying issues, and expediting resolutions while ensuring follow-up for complete satisfaction.
- Strong communication skills.
- Excellent listening abilities.
- Prior experience in customer service.
- Capability to multitask and resolve issues in a fast-paced setting.
- Strong organizational and leadership skills.
- Proficient administrative skills.
- Computer literacy to navigate our systems effectively.
- Familiarity with Microsoft Office Suite (Word, Outlook & Excel).
Job Type: Full-time (Monday-Friday)
Benefits: Health, Dental, 401K
About UsSince our inception in 1968, R&R Corrugated Packaging Group has emerged as a leader in the corrugated converting industry in New England. Our facility boasts over 206,000 square feet of manufacturing and warehouse space, equipped with cutting-edge machinery to meet all our clients' packaging requirements. We are committed to building lasting partnerships with our customers and delivering superior corrugated products.
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