Front Desk Agent
5 months ago
Job Summary:
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
Responsibilities:QUALIFICATIONS:
- High School diploma or equivalent required; College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
- Ability to read comprehend and write simple instructions and/or short correspondence and memos
- Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
- An operational knowledge of Microsoft Office suite
- Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
- Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
- Ability to participate in the creation of an enjoyable work environment
RESPONSIBILITIES:
- Approach all encounters with guests and associates in a friendly service oriented manner.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
- Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
- Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
- Handle requests for information mail and messages in an efficient and courteous manner.
- Answer guest inquires about hotel service facilities and hours of operation.
- Answer inquiries from guests regarding restaurants transportation entertainment etc.
- Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
- Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow rate quoting scenario.
- Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
- Have knowledge of and assist in emergency procedures as required.
- Handle check-ins and check-outs in a friendly efficient and courteous manner.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
- Use proper two-way radio etiquette at all times when communicating with other associates.
- As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
- Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
- Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
Property Details:
The Fairfield Inn & Suites Minneapolis Eden Prairie is one of the most centrally situated hotels in Eden Prairie. Our convenient location is only a 15 minute drive to downtown Minneapolis and the MSP Airport. The world famous Mall of America and ValleyFair are both located within a 10 mile drive and provide hundreds of options for family fun, dining and entertainment. Located in the heart of Eden Prairie's business district and near lots of fun things to do, the Fairfield Inn & Suites Eden Prairie is the perfect location for both business and leisure travelers. Our complimentary shuttle service runs within a 5 mile radius of the hotel, making travel a breeze. Free WiFi is available property-wide, and our business center, meeting space, and guest room technology will exceed all business needs. Guests can start their mornings off right with a free hot breakfast served daily, and relax at the end of the night with a refreshing swim in our indoor pool or a soak in our hot tub spa.
Company Overview:As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits:After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
-
Front Desk Agent
4 weeks ago
Eden Prairie, United States Aimbridge Hospitality Full timeAimbridge Hospitality - Fairfield Eden Prairie [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours...
-
Front Desk Agent
3 weeks ago
Eden Prairie, Minnesota, United States Fairfield Eden Prairie Full timeJob Summary:As a Front Desk Agent at Fairfield Eden Prairie, you will be responsible for providing exceptional guest service, registering guests, and handling hotel operations. This role requires a positive and upbeat personality, with a focus on delivering outstanding customer service.Responsibilities:Register guests and handle check-ins and...
-
Front Desk Agent
2 weeks ago
Eden Prairie, Minnesota, United States Fairfield Eden Prairie Full timeJob SummaryAs a Front Desk Agent at Fairfield Eden Prairie, you will be responsible for providing exceptional guest service, registering guests, and handling room reservations. This role requires a positive and upbeat personality, with a focus on delivering outstanding customer service.ResponsibilitiesGuest Service: Greet and welcome guests, provide...
-
Front Desk Agent
3 weeks ago
Eden Prairie, United States Aimbridge Hospitality Full timeAimbridge Hospitality - TownePlace Eden Prairie [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours...
-
Front Desk Agent
3 weeks ago
Eden Prairie, Minnesota, United States Aimbridge Hospitality Full timeJob SummaryAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and handling room reservations. This role requires a positive and upbeat personality, with a focus on delivering outstanding customer service to our guests.ResponsibilitiesRegister guests and handle room...
-
Front Desk Representative
2 weeks ago
Eden Prairie, Minnesota, United States Aimbridge Hospitality Full timeFront Desk Agent Role at Aimbridge HospitalityAimbridge Hospitality is seeking a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for:Greeting and Welcoming GuestsMaintaining the Telephone SwitchboardHandling Guest Inquiries and RequestsManaging Check-Ins and Check-OutsDelivering Excellent Guest ServiceKey...
-
Front Desk Representative
4 weeks ago
Eden Prairie, Minnesota, United States Fairfield Eden Prairie Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Fairfield Inn & Suites Minneapolis Eden Prairie. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless stay for our guests.Responsibilities:Guest Service: Greet and...
-
Front Desk Representative
1 month ago
Eden Prairie, Minnesota, United States Aimbridge Hospitality Full timeJob SummaryAs a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our valued guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.ResponsibilitiesRegister guests and process...
-
Front Desk Representative
3 weeks ago
Eden Prairie, Minnesota, United States Aimbridge Hospitality Full timeJob SummaryAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service and ensuring a seamless stay experience for our guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.ResponsibilitiesRegister guests and...
-
Front Desk Representative
3 weeks ago
Eden Prairie, Minnesota, United States Aimbridge Hospitality Full timeAimbridge Hospitality **Job Summary:** As a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service and ensuring a smooth stay for our guests. **Key Responsibilities:** * Greet and welcome all guests approaching the Front Desk * Maintain proper operation of the telephone switchboard * Handle requests for...
-
Front Desk Representative
4 weeks ago
Eden Prairie, Minnesota, United States Aimbridge Hospitality Full timeJob SummaryAs a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our valued guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.Key Responsibilities:Register guests and...
-
Front Desk Agent
3 weeks ago
Eden, North Carolina, United States IHG Full timeAbout the RoleWe're seeking a skilled Front Desk Agent to join our team at Staybridge Suites Eastvale/Norco Schleisman Rd. Eastvale CA 92880. As a key member of our hospitality team, you'll be responsible for delivering exceptional guest experiences and ensuring seamless transactions.Key ResponsibilitiesProvide warm and welcoming greetings to guests,...
-
Front Desk Agent
3 weeks ago
Eden Prairie, United States TownePlace Eden Prairie Full timeJob Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and...
-
Front Desk Representative
2 months ago
Eden Prairie, Minnesota, United States Fairfield Eden Prairie Full timeJob SummaryAs a Front Desk Agent at Fairfield Eden Prairie, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of customer satisfaction. This role requires a strong attention to detail, excellent communication skills, and the ability to work effectively in a...
-
Front Desk Representative
4 weeks ago
Eden Prairie, Minnesota, United States Fairfield Eden Prairie Full timeJob SummaryAs a Front Desk Agent at Fairfield Eden Prairie, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of customer satisfaction. This role requires a strong attention to detail, excellent communication skills, and the ability to work effectively in a...
-
Front Desk Coordinator
1 month ago
Eden Prairie, Minnesota, United States Rockingham Family Dentistry Full timeJob Title: Front Desk Receptionist Job Summary: We are seeking a highly motivated and organized Front Desk Receptionist to join our team at Rockingham Family Dentistry. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our dental team. Responsibilities: * Greet patients...
-
Front Desk Coordinator
2 months ago
Eden Prairie, Minnesota, United States Rockingham Family Dentistry Full timeAbout Rockingham Family DentistryAt Rockingham Family Dentistry, we are committed to providing exceptional patient care and a comfortable experience for all our visitors. As a leading dental practice, we strive to stay at the forefront of the latest techniques and technologies to ensure our patients receive the best possible treatment.Job DetailsWe are...
-
Front Desk Team Lead
2 months ago
Eden Prairie, Minnesota, United States TPI Hospitality Full timeFront Desk Supervisor OpportunityTPI Hospitality is seeking an experienced Front Desk Supervisor to lead a team of passionate associates.Key Responsibilities:Work closely with the Assistant General Manager and Front Desk team to achieve operational excellence.Supervise and train front desk staff to provide exceptional customer service.Monitor and maintain...
-
Front Desk Team Lead
1 month ago
Eden Prairie, Minnesota, United States TPI Hospitality Full timeJob Summary:TPI Hospitality is seeking an experienced Front Desk Supervisor to lead a team of passionate associates. The ideal candidate will have a proven track record of providing exceptional customer service and managing front desk operations.Key Responsibilities:Supervise and coordinate front desk activities to ensure seamless guest experiencesDevelop...
-
Front Desk Team Lead
4 weeks ago
Eden Prairie, Minnesota, United States TPI Hospitality Full timeFront Desk Supervisor OpportunityWe are seeking an experienced Front Desk Supervisor to join our team at TPI Hospitality. As a key member of our front office team, you will be responsible for providing exceptional customer service and leading a team of passionate associates.Key Responsibilities:Supervise and coordinate the front desk team to ensure seamless...