Operations Supervisor
2 weeks ago
Position Title: Operations Supervisor
Job Category: Management - Operations
Requisition Number: OPSUP001839
Job Overview:
Schedule: 3PM-12AM Thursday-Monday (Tuesday's & Wednesday's Off)
Reports to: General Manager
Company: The Parking Spot
Role Summary: The Operations Supervisor plays a pivotal role in supporting the General Manager with the daily functions of our facilities. This position is essential for ensuring smooth operations and high standards of service.
Key Responsibilities:
- Oversees the upkeep and presentation of the facility and vehicle fleet.
- Evaluates employee performance during shifts to ensure adherence to operational benchmarks.
- Facilitates training for staff to ensure they understand their roles and responsibilities.
- Completes designated projects aimed at enhancing operations, maintenance, and shuttle services.
- Effectively addresses any customer service challenges that may occur.
- Ensures compliance with company policies and procedures as outlined in the Employee Handbook.
- Responds promptly to staffing needs, either by contacting employees or filling shifts personally.
- Adheres to all relevant Federal, State, and Local regulations governing commercial vehicle operations.
- Undertakes additional tasks as reasonably requested by management.
Required Knowledge, Skills & Experience:
- Bachelor's degree preferred.
- Ability to work a flexible schedule.
- Strong prioritization skills and ability to follow directions.
- Excellent communication skills in English, both verbal and written.
- Strong analytical capabilities for data collection and report generation.
- Proven track record of employment and prior customer service experience preferred.
- Possession of, or ability to obtain, necessary licenses or certifications to operate commercial vehicles, including a valid driver's license and CDL where applicable.
- Willingness to undergo a physical examination and meet certification requirements as mandated by regulatory authorities.
- Must maintain a positive and courteous demeanor towards all customers and team members.
Commitment to Diversity:
At The Parking Spot, we embrace diversity and strive to create an inclusive environment where all employees, partners, and customers feel valued and supported. We recognize the importance of diverse perspectives and are dedicated to fostering a workplace that promotes equality and respect for all individuals.
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