Healthcare Customer Service Representative
2 weeks ago
About Cleveland Clinic:
Cleveland Clinic is a leader in advanced research and surgical practices, where we prioritize patient care and innovation. Our caregivers are not just employees; they are family.
Position Overview:
As a Patient Service Specialist at Cleveland Clinic, you will be instrumental in delivering exceptional, proactive customer service to our patients and visitors throughout their entire experience. Your role will encompass managing a diverse range of patient inquiries, including appointment scheduling, registration, wayfinding, and addressing general questions.
Key Responsibilities:
- Ensure a welcoming atmosphere for patients and visitors by exemplifying outstanding customer service in line with Cleveland Clinic's service standards.
- Address and resolve patient concerns using the HEART Model to enhance their visit.
- Facilitate patient registration, insurance verification, and appointment scheduling while adhering to established guidelines for accuracy and efficiency.
- Engage with patients in waiting areas, proactively seeking opportunities to assist and enhance their experience.
- Maintain confidentiality and accuracy in patient records, including insurance and billing information.
- Support the use of front-end technology, guiding patients in utilizing tools like MyChart and Appointment Pass to improve their experience.
Qualifications:
- High School Diploma or GED required.
- A minimum of two years in patient registration, appointment scheduling, or customer service is preferred.
- Strong communication skills and the ability to work both independently and collaboratively in a team environment.
What We Offer:
At Cleveland Clinic, we invest in our caregivers' health and well-being, providing resources for personal and professional growth. Our comprehensive benefits package supports your physical and mental health, ensuring a fulfilling career in a nurturing environment.
Join Us:
Be part of a dedicated team that values shared purpose and commitment to providing the best care possible. Your role as a Patient Service Specialist will not only advance your career but also make a significant impact on the lives of our patients.
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