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Healthcare Customer Service Representative

2 months ago

Stuart, Florida, United States Cleveland Clinic Full time

Overview:
At Cleveland Clinic, we are dedicated to providing exceptional care and support to our patients and their families. As a Patient Service Specialist, you will play a crucial role in ensuring a seamless experience for patients visiting our facilities.

Key Responsibilities:
As a Patient Service Specialist, your primary duties will include:

  • Delivering outstanding customer service to patients and visitors throughout their visit.
  • Managing various patient requests such as appointment scheduling, registration, and general inquiries.
  • Creating a welcoming environment that reflects our commitment to patient care.
  • Utilizing the HEART Model to address and resolve patient concerns effectively.
  • Assisting with insurance verification and ensuring compliance with organizational standards.
  • Encouraging the use of technology to enhance patient engagement and experience.

Qualifications:
The ideal candidate will possess:

  • A High School Diploma or GED.
  • At least two years of experience in patient registration, appointment scheduling, or customer service.
  • Strong communication and interpersonal skills.
  • A commitment to providing compassionate care and support to patients.
  • Ability to adapt to a fast-paced environment and manage multiple tasks efficiently.

Benefits:
At Cleveland Clinic, we value our caregivers and offer a range of resources to support your professional growth and well-being. You will have access to comprehensive benefits that promote your health and future.

Join us in making a difference in the lives of our patients while advancing your career in a supportive and collaborative environment.