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Healthcare Customer Service Representative
2 months ago
About Cleveland Clinic:
Cleveland Clinic is renowned for its commitment to advanced research, innovative surgery, and exceptional patient care. Our caregivers are treated like family, fostering a supportive and collaborative environment.
Position Overview:
As a Patient Service Specialist at Cleveland Clinic, you will be instrumental in delivering comprehensive and proactive customer service to our patients and visitors throughout their healthcare journey. Your role will encompass a variety of responsibilities aimed at ensuring a seamless and positive experience for every individual.
Key Responsibilities:
- Manage diverse patient inquiries, including appointment scheduling, registration, and general assistance.
- Create a welcoming atmosphere by demonstrating outstanding customer service in line with Cleveland Clinic's service model.
- Proactively address patient needs in waiting areas, fostering positive interactions and resolving issues promptly.
- Execute patient registration and verification processes with precision, ensuring compliance and enhancing patient satisfaction.
Essential Skills:
The ideal candidate will possess:
- Strong customer service and communication skills.
- The ability to work independently and collaboratively within a team.
- A professional demeanor and a commitment to problem-solving.
- A willingness to learn and adapt to feedback.
Professional Development:
In this role, you will have the opportunity to develop valuable skills such as leadership, teamwork, and empathy, all while making a meaningful impact on patients' lives.
Benefits:
Cleveland Clinic offers resources for personal and professional growth, comprehensive benefits, and a supportive work environment that prioritizes your well-being.
Qualifications:
- High School Diploma or GED required.
- Minimum of two years of experience in patient registration, appointment scheduling, or customer service.
Physical Requirements:
- Ability to operate office equipment and navigate a fast-paced environment.
- Capacity to lift and transport items up to 25 pounds.
Personal Protective Equipment:
Adherence to safety protocols and use of personal protective equipment as necessary.