Hotel Guest Services Representative

5 days ago


Birmingham AL USA, United States Pyramid Global Hospitality Full time

About Us

At Pyramid Global Hospitality, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters diversity, growth, and development. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

Our Culture

We are dedicated to providing ongoing training and development opportunities to help our employees build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, we offer a supportive and collaborative work environment that encourages growth and fosters success.

Job Summary

We are seeking a highly motivated Guest Services Agent to join our team at the Hilton Birmingham at UAB. The ideal candidate will use their engaging personality to create a memorable first impression for our guests and provide exceptional customer service throughout their stay.

Responsibilities

  • Provide a warm welcome to our hotel and assist guests with their needs
  • Offer a source of knowledge for guests about the hotel, its amenities, and the local area
  • Escort and orient guests to the front desk for check-in
  • Park and retrieve guests' vehicles as requested
  • Assist lobby attendants in keeping the entrance area clean and organized
  • Be the difference with all guests and employees and do more than just the norm

Benefits

We offer a comprehensive benefits package, including:

  • 401k after 90 days, company match to 6%
  • Quarterly Bonus Eligibility
  • Medical, Dental, and Vision Insurance
  • Company-paid and Optional Life Insurance
  • Company-paid and Optional Accidental Insurance
  • Critical Illness and Hospitalization
  • Employee Assistance Program (EAP)
  • Flexible Spending Account (FSA)
  • Awesome Vacation and Paid Time-Off Policies
  • Work-Life Balance support resources
  • Hilton Hotel Discounts Worldwide
  • Pyramid Global Hospitality Discounts


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