Guest Services Representative

2 weeks ago

Birmingham, Alabama, United States Pyramid Global Hospitality Full time
Property Overview

About Us

Pyramid Global Hospitality prioritizes its workforce, fostering a culture that emphasizes inclusivity, growth, and employee wellbeing. Our commitment to a People First philosophy is evident in our employee development initiatives, comprehensive benefits, and the cultivation of meaningful relationships. We provide a variety of employment benefits, including extensive health coverage, retirement options, and paid leave, alongside unique perks such as wellness programs, local discounts, and special rates for hotel stays. We are dedicated to ongoing training and development, equipping our team with the skills necessary for career advancement. Whether you are entering the hospitality field or are an experienced professional, Pyramid Global Hospitality offers a collaborative environment that nurtures growth and success across more than 230 properties globally.

Location Overview

The Courtyard by Marriott Birmingham Downtown at UAB is situated in the vibrant city of Birmingham, Alabama's largest metropolitan area. Our hotel is conveniently located near the University of Alabama Hospital and various cultural and recreational attractions. Enjoy the rich history and entertainment options available, including museums, parks, and local dining experiences. For those interested in education or fitness, the nearby University of Alabama's Birmingham campus offers excellent facilities. Our hotel is renowned for its exceptional service, clean accommodations, and a friendly, professional staff dedicated to providing outstanding hospitality.

Position Summary

The Front Desk Agent is responsible for welcoming and registering guests, delivering prompt and courteous service, and finalizing guest accounts upon departure to uphold Pyramid Hotel Group's high standards.

The Front Desk Agent will:
  • Welcome guests with a warm and genuine greeting, utilizing a clear and positive communication style to address requests and provide accurate information about hotel amenities and local attractions.
  • Facilitate the registration process by entering and retrieving information from a computer system, confirming essential details such as guest count and room rates, and promoting hotel marketing initiatives.
  • Process credit card authorizations and handle various forms of payment, ensuring accurate financial transactions.
  • Answer phone calls promptly and professionally, documenting messages and relaying information to guests as needed.
  • Close guest accounts at checkout, ensuring satisfaction and addressing any concerns that may arise.
  • Maintain composure and alertness during busy periods or emergencies, effectively resolving issues such as room changes or payment discrepancies.
  • Address guest complaints with thorough research and effective solutions, taking ownership of challenges to ensure guest satisfaction.
Job Requirements

To succeed in this role, candidates should possess the following skills and qualifications:
  • Basic mathematical proficiency and strong calculator skills for accurate financial transactions.
  • Ability to interact effectively with both internal and external customers, demonstrating patience and diplomacy.
  • Capability to stand and move throughout the front office while performing essential job functions.
  • Effective communication skills in English, both verbal and written.
  • Proficiency in accessing and inputting information using a moderately complex computer system.
  • Ability to observe and respond to emergency situations.
Qualifications

Education:

A high school diploma is preferred.

Experience:

No prior experience is required; however, experience in hospitality is advantageous.

Licenses or Certificates:

No special licenses are required, but candidates must meet minimum bonding standards.

Grooming:

All employees are expected to maintain a neat and professional appearance.

Other:

Additional language skills are preferred.

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