Hotel Front Desk Clerk

3 weeks ago

Birmingham, United States Hotel Indigo Full time
Job DescriptionJob Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now

This shift is full-time and may consist of 7A-3P or 3P-11P

Compensation:

$14 - $14.50 hourly

Responsibilities:
  • Bookkeeping: keep accurate records of all hotel guest account information
  • Mitigate customer complaints as needed
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Work with the housekeeping staff to ensure rooms are ready for new guests
Qualifications:
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • Must have graduated high school, received a GED or equivalent
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • Comfortable taking telephone calls and mitigating stressful situations

  • Must be able to handle credit cards and third-party reservations correctly. Agent must know how to handle this
  • Only Qualified candidates please apply
  • This position is full-time for the 3 PM - 11 PM shift and 7 AM - 3 PM shift
  • Must possess the confidence and the ability to handle customer complaints and issues with grace
  • Onsite and online training available if position is offered
About Company

The Hotel Indigo Birmingham is located in a landmark Art Deco-style building dating from the early 1930s in the city's historic Five Points South neighborhood. Originally designed for medical offices and across from the first apothecary in Birmingham, the building became a hotel in the 1980s but still retains its original medical insignia etched above the elevator doors. The hotel's design acknowledges the building's rich history while incorporating modern amenities like hardwood floors, spa-inspired showers, luxury bath amenities, and linens. We're also adding some exciting (and tasty) options to an area already known as one of the city's premier dining and entertainment districts. The Rx Lounge pays homage to the medical apothecary theme and provides prescriptions in the form of food and beverages.

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