Guest Service Representative
4 days ago
We are seeking a highly skilled Guest Service Agent to join our team at Hotel Madera. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities- Guest Registration: Register and assign guests to hotel rooms, ensuring all necessary information is accurate and up-to-date.
- Front Desk Operations: Manage front desk operations, including handling guest inquiries, resolving issues, and providing information about hotel services and amenities.
- Communication: Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
- Problem-Solving: Respond to guest complaints and resolve issues in a timely and professional manner.
- Teamwork: Collaborate with other departments to ensure guest satisfaction and provide a positive experience.
- Education: High school diploma or equivalent required.
- Experience: Previous customer service experience or equivalent training required.
- Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in PMS systems.
As a Guest Service Agent at Hotel Madera, you will have the opportunity to work in a dynamic and supportive environment, with opportunities for growth and development. We offer competitive compensation and benefits packages, as well as a comprehensive training program to ensure your success in this role.
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