Guest Services Concierge

2 months ago

Birmingham, United States Aparium Hotel Group Full time

WHO WE ARE

Combining luxury with Avant-Garde style, the Daxton Hotel looks to set a new cultural standard in the heart of downtown Birmingham. Minutes from Detroit, Daxton serves as a proud neighbor and a worldly traveler, nurturing local partnerships while building international collaborations to create a vibrant soulful place.???

THE ROLE

The Concierge role is a key driver of Aparium's philosophy of "Hotels Done Differently." This is not a receptionist hiding behind a desk. The Concierge is the friendly face that welcomes our local and global guests, guiding them throughout their time in our shared spaces. The Concierge is a steward of the entire visitor experience, just as comfortable pouring a glass of champagne, helping a visitor choose a gift, or giving a hotel tour to a curious neighbor. The Concierge knows the backstory as well the ins and outs of both the hotel and their city. The Concierge recognizes and shares the details and preferences that make our guests as unique as we are.

WHO YOU ARE

You take pride in cultivating a guest experience that emphasizes the experiential. You relish the opportunity to create special memories by combining the Art+Science of Aparium. You realize details and presentation differentiate the ordinary from the extraordinary. You are comfortable in a multitude of surroundings. You understand that people are instrumental in creating the culture and identity of a locale. You aren't satisfied with the mundane, and you continually search for new challenges. You can work independently and are able to take ownership of visitor requests without constant direct guidance.

WHAT YOU WILL DO
  • Demonstrate passion and enthusiasm for all aspects for a guest's experience as they enjoy our refined parlor settings, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • Serve as the maitre d' of all parlor experiences and able to act as the supreme host, turning our stately parlor spaces into intimate, comfortable settings for lounging, browsing, and perfect spots for light dining & cocktailing.
  • Serve as a key sounding board and conduit for guest feedback about our parlor offerings and activations, while providing immediate guest service as required
  • Own the Daxton guest experience for parlor attendees, whether visitors are shopping, sipping, or simply retreating from the day's bustle. Creating the sense that sitting in a Daxton parlor is akin to sitting and visiting in your own living room.
  • Handle light beverage service during afternoon refreshment service ranging from champagne service, pre-mixed cocktails, or transferring more intricate drink orders to Madam lounge staff
  • Set-up and breakdown beverage cart service daily
  • Knowledgeably describe retail items displayed in the parlors and handle the retail sales process.
  • Inventory retail items monthly and assist in ordering and restocking items as needed
  • Support food service in parlors by possessing thorough knowledge of the parlor food menu and offering insightful suggestions or answers to parlor guest questions. Smoothly hand over the food ordering and service elements to Madam lounge staff
  • Act as Daxton Art Docent, able to provide details and colorful descriptions of the art and sculptures located throughout the lobby level of the hotel
  • Set-up and break down daily parlor activations by opening and closing the retail displays, and distributing the appropriate menus for meal/beverage service
  • Circulate through the parlors, ensuring visitors are comfortable and receiving the level of attention they desire
  • Perform light housekeeping duties during parlor operating hours, ensuring the parlors are tidy and welcoming throughout the day
  • Maintain a good working relationship with other associates by promoting teamwork and fostering a positive environment
  • Aparium Hotel Group does not discriminate based on disability, veteran status or on any other basis protected under federal, state or local laws. The hotel and company are a smoke-free, drug-free facility, and equal opportunity employer

POSITION REQUIREMENTS
  • Minimum of one (1) year experience of customer service
  • Must have a high school education or equivalent experience, with Bachelor's degree preferred
  • Adaptable interpersonal skills to communicate and address all associate levels of the hotel
  • Professional proficiency of the English language in reading, writing and verbal communication
  • Due to the cyclical nature of the hotel industry, associates may be required to work varying schedules to reflect the business needs of the hotel

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