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Guest Services Agent

2 months ago

Birmingham, Alabama, United States IHG Full time

Position Title: Front Desk Agent - FULL TIME

Hotel Brand: Hotel Indigo

Location: United States

Job Overview: We are seeking a dynamic and customer-focused individual to join our team as a Front Desk Agent at Hotel Indigo. This role is essential in providing exceptional service to our guests in a vibrant boutique hotel environment.

Key Responsibilities:

  • Manage front office operations, ensuring a seamless guest experience.
  • Conduct audits and balance financial records related to various hotel departments.
  • Prepare daily financial summaries, including cash, check, and credit card transactions.
  • Verify account postings and maintain accurate records of guest charges.
  • Assist guests with inquiries and provide information about hotel services.
  • Perform additional tasks as required to support hotel operations.

Qualifications:

  • High school diploma or equivalent is required.
  • Experience in hospitality or customer service is preferred.
  • Strong communication skills and a professional demeanor.
  • Ability to work with front office technology and software.
  • Flexibility to work various shifts, including weekends and holidays.

Benefits:

  • Employee discounts on hotel stays.
  • Quarterly performance-based bonuses.

Join us at Hotel Indigo and be part of a team that values exceptional service and guest satisfaction.