Guest Services Representative

1 week ago

Birmingham, Alabama, United States Courtyard by Marriott Birmingham Downtown at UAB Full time

About Us:
At Pyramid Global Hospitality, we prioritize our people. Our organization is committed to fostering a supportive and inclusive work environment that promotes diversity, personal growth, and overall wellbeing. This dedication to a People First culture is evident in our employee development initiatives, benefits, and our focus on building meaningful relationships. We offer a comprehensive range of employment benefits, including health insurance, retirement plans, and paid time off, alongside unique perks such as wellness programs, local discounts, and employee rates on hotel accommodations. Furthermore, we are dedicated to providing continuous training and development opportunities to empower our employees to enhance their skills and advance their careers. Whether you are new to the hospitality sector or a seasoned expert, we provide a collaborative work environment that encourages growth and success across our numerous properties worldwide.

Location Overview:
The Courtyard by Marriott Birmingham Downtown at UAB is situated in the vibrant and historic city of Birmingham, Alabama's largest metropolitan area. This location offers a dynamic work environment, allowing you to thrive in one of Alabama's premier urban settings.

Position Summary:
The role involves welcoming and registering guests, delivering prompt and courteous service, and finalizing guest accounts upon their departure, all while adhering to the high standards set by Pyramid Hotel Group.

  • Warmly greet guests with a sincere welcome. Utilize a positive and clear speaking voice, actively listen to requests, respond appropriately, and provide accurate information regarding hotel amenities and local attractions.
  • Facilitate the registration process by entering and retrieving information from a computer system, confirming essential details such as guest count and room rates. Promote the hotel's marketing initiatives and make suitable room selections based on guest preferences. Issue electronic keys and provide welcome packets containing room keys and relevant information.
  • Verify and process credit card transactions for authorization using electronic methods. Manage cash transactions, provide change, and balance an assigned cash drawer. Accept and document various forms of payment, including vouchers and travelers checks, and perform accurate arithmetic calculations as needed.
  • Answer phone calls promptly with clear and positive communication. Record messages accurately and relay them to guests. Retrieve mail and packages for guests upon request.
  • Close guest accounts during check-out and ensure satisfaction. Address any dissatisfaction by negotiating resolutions, which may include revenue adjustments.
  • Maintain composure and alertness, especially during busy periods or emergencies, and effectively resolve issues such as room changes or payment discrepancies.
  • Handle guest complaints with thorough research to identify effective solutions and negotiate outcomes. Listen attentively and assist in resolving issues such as temperature control or billing disputes, taking ownership of guest challenges to ensure satisfaction.

Additional Information:
Regular attendance in accordance with Pyramid Hotel Group's standards is crucial for success in this role. Employees with inconsistent attendance may face disciplinary actions. Compliance with all company rules and regulations is mandatory for the safe and efficient operation of hotel facilities.

Qualifications:

  • Basic mathematical skills and proficiency in using a calculator for moderately complex calculations.
  • Ability to effectively interact with both internal and external customers, demonstrating patience, tact, and diplomacy to resolve conflicts.
  • Capability to stand and move throughout the front office while performing essential job functions.
  • Strong communication skills in English, both verbal and written.
  • Proficiency in accessing and accurately inputting information using a moderately complex computer system.
  • Ability to observe and respond to emergency situations.
  • Experience with Galaxy systems is advantageous but not mandatory.

Education:
High school diploma preferred.

Experience:
No prior experience required; however, previous hospitality experience is preferred.

Licenses:
No special licenses required, but individuals must meet minimum bonding standards.

Grooming Standards:
All employees are expected to maintain a neat, clean, and professional appearance.

Language Skills:
Applicants with additional language skills are preferred.

  • Guest Services Representative

    1 week ago

    Birmingham, Alabama, United States free-classifieds-usa Full time

    Guest Services Representative - Free Classifieds USAWe are seeking a dedicated Guest Services Representative to enhance our team. In this pivotal role, you will contribute to delivering an outstanding experience for our clients. Your responsibilities will include:Assisting clients throughout their interactionsResponding to client inquiries and needsPreparing...

  • Guest Services Representative

    2 weeks ago

    Birmingham, Alabama, United States Compass Group Careers Full time

    Job OverviewWe are currently seeking a dedicated Front Desk Clerk to join our hospitality team. This full-time position plays a crucial role in ensuring a positive experience for our guests.Key ResponsibilitiesWelcoming Guests: Greet each guest warmly, making them feel valued and appreciated.Check-In and Check-Out: Efficiently manage the check-in and...

  • Guest Services Representative

    2 weeks ago

    Birmingham, Alabama, United States Compass Group Careers Full time

    Job OverviewWe are actively seeking a dedicated Front Desk Clerk to join our team at Compass Group. This role is essential in providing exceptional service to our guests and ensuring a welcoming atmosphere.Key ResponsibilitiesGuest Interaction: Greet and acknowledge each guest warmly, using their name when possible, to create a friendly environment.Service...

  • Guest Services Representative

    2 weeks ago

    Birmingham, Alabama, United States Courtyard by Marriott Birmingham Downtown at UAB Full time

    Company Overview: At Courtyard by Marriott Birmingham Downtown at UAB, we prioritize our team members. Our commitment to a supportive and inclusive workplace fosters diversity, growth, and well-being. We offer a comprehensive range of employee benefits, including health insurance, retirement plans, and paid time off, along with unique perks such as wellness...

  • Guest Services Representative

    2 weeks ago

    Birmingham, Alabama, United States Courtyard by Marriott Birmingham Downtown at UAB Full time

    About Our Organization: At Pyramid Global Hospitality, we prioritize our people. Our commitment to fostering a supportive and inclusive workplace is evident in our dedication to diversity, growth, and employee wellbeing. We offer a comprehensive range of benefits, including health insurance, retirement plans, and paid time off, along with unique perks such...

  • Guest Services Representative

    2 weeks ago

    Birmingham, Alabama, United States Pyramid Global Hospitality Full time

    Property Overview About Us Pyramid Global Hospitality prioritizes its workforce, fostering a culture that emphasizes inclusivity, growth, and employee wellbeing. Our commitment to a People First philosophy is evident in our employee development initiatives, comprehensive benefits, and the cultivation of meaningful relationships. We provide a variety of...

  • Guest Services Representative

    2 weeks ago

    Birmingham, Alabama, United States Pyramid Global Hospitality Full time

    Property About Us Pyramid Global Hospitality prioritizes its people. Our organization is committed to fostering a supportive and inclusive workplace that champions diversity, personal growth, and overall wellbeing. This People First philosophy is evident in our employee development initiatives, benefits, and our focus on nurturing meaningful relationships....

  • Guest Services Coordinator

    2 weeks ago

    Birmingham, Alabama, United States Connexa Worx Full time

    Job OverviewPosition Title: Front Desk RepresentativeLocation: Birmingham, ALReporting To: Front Office ManagerPosition Summary:We are looking for a friendly and detail-oriented Front Desk Representative to serve as the initial point of contact for our guests. The successful candidate will manage various administrative responsibilities, deliver outstanding...

  • Weekend Member Services Representative

    2 days ago

    Birmingham, Alabama, United States Crunch Fitness Full time

    Job SummaryCrunch Fitness is seeking a highly motivated and customer-focused Member Services Representative to join our team on a weekend shift. As a Member Services Representative, you will be the first point of contact for our members and guests, providing exceptional service and ensuring a positive experience.Key ResponsibilitiesGreet and Welcome Members...

  • Guest Services Associate

    1 week ago

    Birmingham, Alabama, United States Compass Group, PLC Full time

    Position Overview:As a vital member of our hospitality team, the Front Desk Clerk is responsible for ensuring a seamless experience for our guests from check-in to check-out. This role involves addressing any issues that may arise during a guest's stay and actively promoting the various services and amenities our establishment offers.Key Responsibilities:1....

  • Guest Services Associate

    1 week ago

    Birmingham, Alabama, United States Compass Group, PLC Full time

    Position Overview:As a key member of our hospitality team, the Front Desk Clerk is responsible for ensuring a seamless experience for all guests. This role involves managing the check-in and check-out processes, addressing any concerns that may arise during guests' stays, and actively promoting the various services and amenities offered by the hotel.Key...

  • Guest Services Associate

    1 week ago

    Birmingham, Alabama, United States Compass Group, PLC Full time

    Position Overview:As a vital member of our hospitality team, the Front Desk Clerk plays a crucial role in ensuring a seamless experience for our guests. This position involves managing the check-in and check-out processes while addressing any inquiries or concerns that may arise during their stay.Key Responsibilities:1. Greet and welcome each guest with a...

  • Guest Services Associate

    2 weeks ago

    Birmingham, Alabama, United States Compass Group Careers Full time

    Job OverviewWe are currently seeking a dedicated Front Desk Clerk to join our hospitality team. This full-time position plays a crucial role in ensuring an exceptional experience for our guests.Key ResponsibilitiesGuest Interaction: Greet and welcome each guest warmly, using their name whenever possible to create a personal connection.Service Anticipation:...

  • Guest Services Coordinator

    2 weeks ago

    Birmingham, Alabama, United States dandbcareers Full time

    Job TitleFront Desk/HostPosition OverviewAt Dave & Buster's, we are dedicated to creating memorable experiences for our Guests. Our Front Desk/Host role is essential in ensuring that every Guest feels welcomed and valued from the moment they arrive.Key ResponsibilitiesProvide an exceptional Guest experience by combining top-notch service with our exciting...

  • Guest Services Coordinator

    2 weeks ago

    Birmingham, Alabama, United States dandbcareers Full time

    Job TitleFront Desk/HostPosition OverviewAt Dave & Buster's, we take pride in creating a welcoming atmosphere for our guests. Our Front Desk/Host role is essential in ensuring that every visitor's first impression is positive and inviting.Key ResponsibilitiesProvide an exceptional guest experience by combining outstanding service with our diverse offerings...

  • Customer Service Representative

    3 days ago

    Birmingham, Alabama, United States Allen Laboratories Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Allen Laboratories. As a Receptionist and Support Specialist, you will be the first point of contact for our corporate location, providing exceptional customer service and support to our guests and clients.Key ResponsibilitiesProvide...

  • Guest Services Coordinator

    1 week ago

    Birmingham, Alabama, United States dandbcareers Full time

    Job TitleFront Desk/HostLocationNot SpecifiedJob OverviewAt Dave & Buster's, we take pride in being recognized as one of the best employers for women and diversity. Our front desk and host role is crucial in ensuring that our guests have a memorable and welcoming experience from the moment they arrive.Position Highlights:The front desk/host position is...

  • Environmental Services Representative

    4 days ago

    Birmingham, Alabama, United States Global Team Staffing, LLC Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Environmental Services Representative to join our team at Global Team Staffing, LLC. As an Environmental Services Representative, you will play a critical role in maintaining the cleanliness and organization of our facilities.Key ResponsibilitiesCustomer Service: Provide exceptional customer...

  • Customer Service Representative

    3 days ago

    Birmingham, Alabama, United States Crunch Fitness by Premier Fitness Full time

    Job OverviewCrunch Fitness by Premier Fitness is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our membership sales team, you will be responsible for providing exceptional service to our members and guests, ensuring a positive and welcoming experience at our club.Key...

  • Customer Service Representative

    2 days ago

    Birmingham, Alabama, United States J Three Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at J Three Inc. In this role, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key ResponsibilitiesFood Preparation and ServicePrepare and serve high-quality...