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Guest Services Representative

2 months ago

Birmingham, Alabama, United States Compass Group Careers Full time
Job Overview

We are currently seeking a dedicated Front Desk Clerk to join our hospitality team. This full-time position plays a crucial role in ensuring a positive experience for our guests.

Key Responsibilities
  • Welcoming Guests: Greet each guest warmly, making them feel valued and appreciated.
  • Check-In and Check-Out: Efficiently manage the check-in and check-out processes, ensuring accuracy in reservations and payments.
  • Guest Assistance: Address guest inquiries and resolve any issues during their stay, ensuring satisfaction.
  • Communication: Maintain clear and professional communication with guests and team members.
  • Room Management: Coordinate with housekeeping to ensure room readiness and address guest preferences.
  • Information Provider: Offer guests information about hotel services and local attractions.
Qualifications

Successful candidates will possess strong interpersonal skills, attention to detail, and a commitment to excellent customer service. Previous experience in a similar role is preferred.

Benefits

We offer a comprehensive benefits package that includes:

  • Retirement Plans
  • Health and Wellness Programs
  • Employee Assistance Programs
  • Flexible Spending Accounts

At Compass Group, we value diversity and are committed to creating an inclusive environment for all employees.