Service Desk Specialist
3 weeks ago
Job Summary
We are seeking a skilled Service Desk Specialist to join our team at Insight Global. As a Service Desk Specialist, you will be responsible for providing exceptional phone support to internal employees, drafting tickets, and troubleshooting issues over the phone or escalating them as needed.
Key Responsibilities
- Manage tickets in the ticket portal and close out around 100 tickets per month
- Provide phone support to internal employees, drafting tickets and troubleshooting issues
- Escalate complex issues to senior technicians as needed
- Travel locally to other locations to resolve hands-on issues
Requirements
- 3+ years of experience in a helpdesk or Service Desk role providing mostly phone support
- Direct experience with hardware and software troubleshooting
- Windows 10 experience and ability to remoting into users and troubleshooting using remote software
- Experience with imaging using SCCM and Intune, as well as mobile device troubleshooting
- Microsoft and Adobe troubleshooting experience
- Ticketing system experience, preferably with ServiceNow
- Excellent customer service and communication skills
Preferred Qualifications
- 1+ year of experience troubleshooting Audio Visual equipment, specifically with Crestron
About Us
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters.
We are committed to creating a workplace where everyone feels valued, respected, and supported. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .
Comptia certifications and Microsoft certifications are a plus.
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