Front Desk Representative

4 weeks ago


Plano, Texas, United States Extended Stay Dallas Plano Pkwy Full time

Job Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Sheraton Albuquerque Uptown. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and handling various hotel operations.

Responsibilities:

  • Register guests and handle room assignments, check-ins, and check-outs.
  • Provide attentive and courteous service to all guests, responding to their inquiries and requests in a timely and professional manner.
  • Manage the front desk operations, including handling phone calls, messages, and mail.
  • Process guest payments, handle room key cards, and maintain accurate records.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Stay up-to-date on hotel services, amenities, and promotions to effectively communicate with guests.
  • Perform other duties as assigned to ensure the smooth operation of the front desk.

Requirements:

  • High school diploma or equivalent required; college coursework in a related field is helpful.
  • Previous experience in a hotel or related field is preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to multitask, prioritize tasks, and maintain a high level of productivity in a fast-paced environment.
  • Basic knowledge of hotel operations, including front desk procedures, room assignments, and guest services.
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a global leader in the hospitality industry.


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