Service Desk Specialist

2 weeks ago


Plano, Texas, United States Insight Global Full time

Job Summary: We are seeking a highly skilled Technical Support Expert to join our team at Insight Global. The successful candidate will provide top-notch phone support to internal employees, drafting tickets, troubleshooting over the phone, and escalating issues as needed.

Key Responsibilities:

  • Manage tickets in the ticket portal, with an expectation of closing out around 100 tickets per month
  • Provide hands-on support, requiring local travel to other locations as needed
  • Display excellent customer service and communication skills

Requirements:

  • 3+ years of experience in a helpdesk/service desk role providing mostly phone support
  • Direct experience with hardware and software troubleshooting
  • Windows 10 experience and proficiency in remoting into users and troubleshooting using remote software
  • Experience with imaging, specifically with SCCM, and Intune, iPad, or mobile device troubleshooting
  • Microsoft and Adobe troubleshooting experience, as well as proficiency in a ticketing system (Service Now preferred)

What We Offer:

  • A diverse and inclusive work environment where you can bring your full, authentic self to work every day
  • A commitment to creating a workplace that values and respects everyone
  • An equal opportunity/affirmative action employer that believes everyone matters

Why Choose Us:

  • We are a company committed to creating diverse and inclusive environments
  • We believe everyone matters and are an equal opportunity/affirmative action employer

Comptia and Microsoft Certifications:

  • We value certifications and experience in Comptia and Microsoft

Company Overview:

We are a company that values diversity, inclusivity, and respect. We are an equal opportunity/affirmative action employer that believes everyone matters.



  • Plano, Texas, United States Insight Global Full time

    Job Summary: We are seeking a highly skilled Service Desk Specialist to join our team at Insight Global. As a Service Desk Specialist, you will be responsible for providing exceptional phone support to internal employees, drafting tickets, troubleshooting issues, and escalating complex problems to senior technicians.Key Responsibilities:Provide phone support...


  • Plano, Texas, United States Insight Global Full time

    Job SummaryWe are seeking a skilled Service Desk Specialist to join our team at Insight Global. As a Service Desk Specialist, you will be responsible for providing exceptional phone support to internal employees, drafting tickets, and troubleshooting issues over the phone or escalating them as needed.Key ResponsibilitiesManage tickets in the ticket portal...


  • Plano, Texas, United States Regional Management Corp. Full time

    Regional Management Corp. is seeking a highly skilled Service Desk Support Specialist to join our team. As a Service Desk Support Specialist, you will be responsible for providing high-quality technical support to our customers via phone, email, and in-person. Your primary goal will be to resolve technical issues in a timely and efficient manner, ensuring...


  • Plano, Texas, United States Axxys Technologies, Inc. Full time

    Job OpportunityAxxys Technologies, Inc. is a leading information services provider seeking a highly motivated MSP Help Desk/Service Desk Support - L2 to join our team. As a member of our team, you will have the opportunity to work with some of the best minds in the industry and help ensure our clients' success.Our company philosophy is focused on delivering...


  • Plano, Texas, United States SanApptX Full time

    Sanapptx is seeking a skilled Help Desk Support Specialist to join our dynamic IT team. In this role, you will be responsible for providing comprehensive infrastructure support to our clients' users. This position will involve both phone and in-person interactions, troubleshooting various technologies, including servers, backups, printers, networks,...


  • Plano, Texas, United States Pape-Dawson Engineers Full time

    Job Summary:The Help Desk Technician role at Pape-Dawson Engineers involves providing technical assistance to employees with computer systems, hardware, and software issues. This position requires efficient troubleshooting, clear communication, and effective problem-solving skills.Key Responsibilities:Diagnose and resolve hardware and software issues.Address...


  • Plano, Texas, United States Bowman Williams Full time

    We are a leading Managed and Cloud Services Provider with over 30 years of experience delivering premier network design, security, monitoring, virtualization, unified communications, remote access, backup/disaster recovery solutions, and public/private or hybrid cloud services.Our current opening is for a full-time, permanent IT Service Desk Technician Level...


  • Plano, Texas, United States Extended Stay Dallas Plano Pkwy Full time

    Job Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Sheraton Albuquerque Uptown. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and handling various hotel operations.Responsibilities:Register guests and handle room assignments, check-ins, and...

  • Front Desk Supervisor

    4 weeks ago


    Plano, Texas, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.ResponsibilitiesKey Qualifications:At least 2 to 3 years of...

  • Front Desk Supervisor

    1 month ago


    Plano, Texas, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.Responsibilities:At least 2 to 3 years of progressive...

  • Front Desk Supervisor

    4 weeks ago


    Plano, Texas, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.Responsibilities Assist the Front Desk Manager and/or General...


  • Plano, Texas, United States MSCCN Full time

    About the RoleAt Pressed Roots, we're seeking a highly skilled and customer-focused individual to join our team as a Front Desk Coordinator. As the face of our salon, you will be responsible for delivering exceptional client experiences from check-in to check-out, ensuring our high standards are met and exceeded.Key ResponsibilitiesLead client experience...

  • IT Support Specialist

    4 weeks ago


    Plano, Texas, United States CSI Pharmacy Full time

    Job Title: IT Support SpecialistJob Summary:CSI Pharmacy is seeking an IT Support Specialist to provide escalated support and maintenance for client IT services. The ideal candidate will have a strong understanding of IT systems and be able to troubleshoot complex issues.Key Responsibilities:• Provide technical support for client IT services, including...


  • Plano, Texas, United States Fowling Warehouse DFW Full time

    Front Desk/Host/Hostess ExpectationsKey Responsibilities:Provide exceptional customer service and create a welcoming atmosphere for all guests.Maintain a positive and upbeat attitude in a fast-paced environment.Ensure accurate and efficient guest check-in and lane charging processes.Process payments and maintain a secure and organized workspace.Perform...


  • Plano, Texas, United States Diverse Lynx Full time

    Reception Duties:• Manage front desk operations to ensure seamless client and guest experience.• Coordinate with staff to maintain a secure and organized workspace.• Implement and enforce company security protocols to protect assets and personnel.• Oversee identity card and badge management to maintain a secure environment.• Provide mailroom and...


  • Plano, Texas, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.ResponsibilitiesQUALIFICATIONS:At least 2 to 3 years of...


  • Plano, Texas, United States Della Infotech Full time

    Job Summary:As a Front Desk Coordinator at Della Infotech, you will be responsible for providing exceptional customer service and support to our clients. Your primary role will be to greet and welcome guests, direct visitors to the appropriate person or office, and answer and screen incoming phone calls. Additionally, you will be responsible for maintaining...

  • IT Support Specialist

    4 weeks ago


    Plano, Texas, United States Business Centric Technology Full time

    Job SummaryBCT is seeking a skilled IT Support Specialist to provide technical assistance for hardware, software, and networking issues. This role will be onsite in Plano, TX, and the ideal candidate will have strong problem-solving skills, excellent communication, and the ability to adhere to operational policies and procedures.Key Responsibilities:Handle...

  • Front Desk Associate

    4 weeks ago


    Plano, Texas, United States Quorum Hotels Full time

    Job SummaryThe Hyatt Place Columbia/Downtown/The Vista is seeking a skilled Guest Services Agent to provide exceptional guest experiences. As a key member of our front desk team, you will be responsible for greeting and registering guests, handling room reservations, and ensuring seamless check-in and check-out processes.Key ResponsibilitiesRegister guests...

  • Front Desk Associate

    4 weeks ago


    Plano, Texas, United States Cowboys Fit Full time

    Job OverviewCowboys Fit is seeking a highly motivated and customer-focused individual to join our Member Services Team as a Front Desk Associate. This role is responsible for providing exceptional experiences for our members and guests, ensuring a seamless and welcoming environment at our club.Key Responsibilities:Manage member and guest check-in processes,...