Front Desk Supervisor
3 weeks ago
The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.
ResponsibilitiesKey Qualifications:
- At least 2 to 3 years of progressive experience in a hotel or a related field required.
- High School diploma or equivalent required.
- College course work in related field helpful.
- Previous supervisory responsibility preferred.
- Must have a valid driver's license for the applicable state.
Key Responsibilities:
- Approach all encounters with guests and associates in a friendly, service-oriented manner.
- Maintain regular attendance in compliance with Aimbridge Hospitality standards.
- Maintain high standards of personal appearance and grooming.
- Comply with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Monitor all V.I.P. and special guest requests.
- Review Front Office log and Trace File daily.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Be aware of all rates, packages, and promotions currently underway.
- Be familiar with all in-house groups.
- Be aware of all closed-out and restricted dates.
- Follow and enforce all Aimbridge Hospitality hotel credit policies.
- Be able to perform all duties of Front Desk Agent.
- Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
- Maintain proper operation of the P.B.X. console and ensure that all Aimbridge Hospitality standards are met.
- Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
- Assist the G.S.M. in ensuring that associates are following and maintaining Aimbridge Hospitality standards.
- Have knowledge of and assist in all emergency procedures as required.
- Oversee and ensure that all guests are checked in/out in a friendly, efficient, and courteous manner.
- Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
- Ensure that associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and all other associates.
- Ensure the maximization of room revenue through Rooms Merchandising.
- Answer all guest inquiries in a timely and professional manner.
- Be involved in departmental meeting planning and execution.
- Help maintain productivity levels at or above budgeted standards.
- Perform any other duty as required by management.
- Assist in training of new hires and current associates on a regular basis.
- Attend meetings as required by management.
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