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Full-time IT Service Desk Specialist

1 month ago

Plano, Texas, United States GuideIT Full time
Job Summary

GuideIT is seeking a highly skilled IT Service Desk Associate to join our team in Plano, TX. As a key member of our support team, you will provide top-notch technical assistance to our customers, ensuring their technology needs are met with expertise and professionalism.

Key Responsibilities

  • Provide first-level technical support to end-users for technology-related issues
  • Utilize desktop remote control tools to troubleshoot and resolve issues
  • Document all interactions and escalate issues as necessary
  • Collaborate with team members to resolve complex technical issues
  • Stay up-to-date with the latest technology trends and advancements

Requirements

  • 1+ years of technical troubleshooting experience
  • Strong communication and interpersonal skills
  • Microsoft Operating Systems experience, including Windows XP and Windows 7
  • Microsoft Office suites experience, including Office 2003, Office 2007, Office 2010, Office 2013, and Office 365
  • ITIL training and/or experience

What We Offer

  • Competitive pay and performance-based bonuses
  • 401K with match
  • Health, dental, and vision insurance coverage
  • Paid holidays and paid time off for full-time employees

GuideIT is an equal opportunity employer and welcomes applications from diverse candidates.