Service Desk Support Specialist
7 days ago
Regional Management Corp. is seeking a highly skilled Service Desk Support Specialist to join our team. As a Service Desk Support Specialist, you will be responsible for providing high-quality technical support to our customers via phone, email, and in-person. Your primary goal will be to resolve technical issues in a timely and efficient manner, ensuring that our customers receive the best possible service.
Key Responsibilities:
- Provide technical support to customers via phone, email, and in-person.
- Resolve technical issues in a timely and efficient manner.
- Collaborate with internal teams to resolve complex technical issues.
- Document and track technical issues using our ticketing system.
- Provide training and support to new employees on technical procedures and processes.
Requirements:
- AA degree from a two-year college or technical school in Computer Science, Information Systems, or related field.
- One year of experience in technical support or a related field.
- CompTIA A+ certification is required, and CompTIA Network+ and Security+ certifications are a plus.
- 2+ years of experience working with Microsoft Active Directory networks.
- Ability to work a flexible schedule, including nights, weekends, and on-call rotations.
Working Conditions:
Ability to work in a fast-paced environment with multiple priorities and deadlines. Ability to lift and move equipment as needed.
Regional Management Corp. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law.
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