Customer Service Representative

5 days ago


Salisbury, Maryland, United States Modwash Full time

Job Summary

The Customer Service Team Member will be responsible for ensuring that all guests have an outstanding experience at Modwash. This role requires a high level of customer service skills, with a focus on educating guests on the benefits of our memberships and navigating them through the wash experience.

Key Responsibilities

  • Provide superior customer service for all guests, ensuring a positive and memorable experience.
  • Assist both team members and customers, providing support and guidance as needed.
  • Inform customers about the benefits of our membership packages, highlighting the value and convenience they offer.
  • Navigate customers through the wash experience, ensuring a smooth and efficient process.
  • Exceed service goals and sales, consistently delivering high levels of customer satisfaction.
  • Keep the facility clean and up to company standards, maintaining a safe and welcoming environment for guests.

Requirements

  • High school diploma or equivalent.
  • Customer service, retail sales associate, production associate, or car wash experience preferred but not required.
  • Strong interpersonal skills, with the ability to build rapport with guests and colleagues.
  • High energy with a positive outlook, able to work in a fast-paced environment.
  • Ability to work a flexible schedule and work outdoors in all weather conditions.


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