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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for providing an exceptional customer experience by guiding customers through every step of their car-buying journey.
Key Responsibilities- Provide exceptional customer service by guiding customers through the sales process, from initial contact to final sale.
- Conduct vehicle condition assessments to ensure accurate appraisals and provide customers with a seamless buying experience.
- Check in and receive vehicles, complete daily scanning and reconciliation of vehicle inventory, and perform cosmetic inspections to ensure vehicles meet our quality standards.
- Perform various administrative duties, including printing daily reports, maintaining transaction paperwork, and contacting finance companies regarding customer contracts.
- Create service appointments and review repair order invoices for retail service work performed, ensuring accuracy of documentation for billing.
- Demonstrate exceptional communication skills and the ability to build strong relationships with customers and colleagues.
- Display confidence in self, the product, and our company.
- Ability to balance the needs of the customer and the business when making decisions.
- Seek to fully understand and meet customer needs, creating win-win solutions to customer issues.
- Perform multiple duties in a high-energy, fast-paced working environment, reading, interpreting, and transcribing data to maintain accurate records.
CarMax is a leading retailer of used cars, committed to delivering an honest, transparent, and high-integrity experience to our customers. We are a team of over 25,000 associates who work together to deliver iconic customer experiences and help every associate grow their career and achieve their best.