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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our retail team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and achieving sales goals.
Key Responsibilities- Customer Service: Greet customers in a friendly and welcoming manner, respond to customer inquiries, and resolve customer complaints in a professional and courteous manner.
- Sales Floor Management: Maintain a clean and organized store environment, restock shelves, and ensure that the sales floor is visually appealing.
- Upselling and Suggestive Selling: Identify opportunities to upsell and suggest complementary products to customers, enhancing their shopping experience and driving sales growth.
- Brand Ambassador: Promote our brand by encouraging customers to join our loyalty rewards program and highlighting the exclusive benefits and personalized offers they can enjoy.
- Cash Handling: Efficiently manage the cash register, handle transactions, and maintain accurate financial records.
- Safety and Security: Maintain a safe and welcoming environment for customers and colleagues, adhering to safety guidelines and protocols.
- Team Collaboration: Work collaboratively with colleagues to ensure smooth store operations, provide support, and maintain a positive team dynamic.
- Facility Maintenance: Take pride in maintaining a clean and inviting store environment, including cleaning restrooms, emptying trash bins, and refilling window washing stations.
- Environmental Stewardship: Actively participate in keeping our outdoor space clean and welcoming, contributing to a positive environmental impact and a great customer experience.
- Age Requirement: Must be 18 years of age or older (21 years of age or older in certain states).
- Availability: Must be able to work weekends and holidays, embracing the full rhythm of retail.
- Communication Skills: Ability to read, write, speak, and understand English effectively.
- Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
- Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
- Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.
- Personality Traits: Friendly demeanor, ability to work in a fast-paced environment, and a knack for making people feel welcome.
For information on benefits offered, please click on the hyperlink.
Equal Opportunity Employer
GPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Unlawful discrimination will not be a factor in any employment decision.
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