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Customer Service Representative

2 months ago

Salisbury, Maryland, United States OBrien Glass Industries Limited Full time

About the Role

O'Brien Glass Industries Limited is seeking a highly-motivated and enthusiastic Customer Service Coordinator to deliver exceptional service to our customers.

Key Responsibilities

  • Provide first-class service to all customers using excellent communication and interpersonal skills
  • Support the day-to-day running of the branch, including receiving customer complaints and resolving issues
  • Keep customers informed of delivery lead times and undertake repair inspections as required
  • Raise job authorities and invoices using the branch computer system
  • Contribute to a positive team environment and actively help to create a customer-centric culture

Requirements

  • Previous experience in a retail, office, or customer service role, with a proven track record of delivering exceptional customer service
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
  • Resilience and adaptability in a fast-paced and dynamic environment
  • Strong desire to succeed and contribute to the company's success
  • Intermediate to advanced computer skills, including experience with branch computer systems

About O'Brien Glass Industries Limited

O'Brien Glass Industries Limited is a leading provider of glass services, operating in 35 countries worldwide. We are committed to delivering exceptional customer service and creating a positive work environment for our employees.