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Customer Service Representative

2 months ago

Salisbury, Maryland, United States Snow & Rock Full time

Position: Customer Service Representative - Retail

Are you eager to become part of a vibrant team in the retail sector? Snow & Rock, a leader in outdoor gear and apparel, is committed to encouraging sustainable outdoor adventures. With backing from esteemed brands, we strive to motivate everyone to embrace the great outdoors. Our ambitious vision for the future relies heavily on the dedication of our team members.

By joining our organization, you will become an integral part of our outdoor community. We prioritize the growth and development of our employees, supporting them in achieving their personal and professional aspirations.

We welcome applications from individuals of all backgrounds.

At Snow & Rock, we cultivate an inclusive workplace that appreciates and celebrates diversity. We strongly believe that a varied workforce enhances our organization, fostering a culture that promotes growth for both our employees and our customers.

Key Responsibilities:

  • Greet customers warmly and deliver outstanding service
  • Identify customer needs through meaningful interactions
  • Represent Snow & Rock with enthusiasm and pride
  • Enhance product knowledge and uphold store standards

We equip you for success:

  • Exceptional communication and customer service abilities
  • Experience in retail and collaborative skills
  • Passion for outdoor activities
  • Strong organizational and multitasking capabilities

Compensation & Benefits:

  • Starting hourly wage at £8.92 (£7.23 for applicants under 21)
  • Performance-related bonus potential up to £500 annually
  • Employee discount of approximately 40-50%
  • Pension scheme
  • Up to 33 days of holiday (including public holidays)
  • Apprenticeship opportunities
  • Discounts with partners such as the National Trust
  • Cycle to Work initiative

*Please note that this opportunity may close early if we receive a sufficient number of applications.*

Position: Customer Service Representative - Retail