Client Success Specialist

2 weeks ago


Tulsa, Oklahoma, United States Interact Software Full time

Department:
Client Success

Employment Type:
Full Time

Location:
Remote

Reporting To:
Senior Management

Compensation:
$75,000 - $85,000 / year

Description


Interact Software delivers top-tier intranet solutions that connect millions of employees to renowned global brands.

Our dedicated team of customer-oriented professionals is committed to enhancing organizational communication. We achieve this by continuously refining our services and products. With a presence in multiple regions, we operate across various continents.


At Interact, we uphold a core principle: treating everyone with respect and integrity.

Whether you are a recent graduate or an experienced professional, we believe that our workforce is our greatest asset.

We are seeking a skilled Client Success Specialist to join our expanding team.

This role offers a hybrid work model, requiring in-office attendance a few days a week, along with client engagements.

Key Responsibilities

- Demonstrate substantial experience in Client Success or Account Management within a SaaS environment.
- Exhibit enthusiasm and a natural aptitude for delivering outstanding customer service.
- Maintain a proactive approach to problem-solving, especially with complex, multi-faceted clients.
- Cultivate trusted relationships with clients through effective communication.
- Display meticulous attention to detail and strong time-management skills.
- Be an engaging storyteller who can inspire and inform audiences in group settings.
- Possess the ability to ask insightful questions and actively listen to clients' needs and concerns.
- Exhibit strong written and verbal communication skills to facilitate clear decision-making and execution.
- Manage and prioritize multiple tasks effectively, even in a dynamic environment.
- Hold a Bachelor’s Degree or equivalent experience.

Skills, Knowledge & Expertise

- Utilize the Customer Success Platform to assess customer health through data analysis.
- Maintain comprehensive product knowledge to address client-specific needs and communicate updates effectively.
- Act as the client advocate, providing internal feedback for service improvement.
- Oversee all post-launch activities through relationship management and strategic planning.
- Develop value measurement and adoption strategies for each client.
- Enhance customer retention through regular check-ins and strategic reviews.
- Monitor accounts for potential churn risks and proactively address them.
- Collaborate with Sales and Professional Services to integrate our solutions into clients' core technology frameworks.
- Manage multiple clients at various stages of the account lifecycle simultaneously.
- Identify opportunities for creating training materials to support customer success.
- Participate in internal discussions to translate client feedback into actionable insights.

Please note that this role may involve travel as required.

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