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Client Relations Specialist

2 months ago

Tulsa, Oklahoma, United States Jim Glover Auto Family Full time
Job Overview

Client Relations Specialist

The Client Relations Specialist plays a crucial role in managing incoming service inquiries, fostering connections with clients, and organizing appointments for Service Advisors.

This position requires daily interaction with the Service Manager, Service Advisors, and customers to ensure a seamless service experience.

Key Responsibilities

  • Handling incoming service calls and inquiries
  • Assessing client needs and scheduling appointments accordingly
  • Making outbound calls to prospective clients
  • Addressing all client concerns prior to their appointment, including inquiries about costs, warranties, and appointment durations
  • Confirming appointments with clients ahead of their scheduled visit
  • Sending marketing correspondence to potential leads
  • Conducting follow-ups after service visits to gauge customer satisfaction

Qualifications

  • High school diploma or equivalent required
  • Strong verbal, written, and interpersonal communication skills
  • Background in customer service, sales, or telemarketing preferred
  • Proficient in computer usage with excellent organizational and follow-up abilities
  • Capability to read and understand instructions and information
  • Strong problem-solving skills

Education and Experience

A high school diploma or GED is required; one to two years of related experience and/or training is preferred, or an equivalent combination of education and experience.

Employee Benefits

Our associates enjoy a variety of benefits, including:

  • Health Insurance
  • Dental Insurance
  • Life Insurance
  • Paid Vacation
  • Paid Holidays

About Us

Jim Glover Auto Family has been a family-owned business since 1991, dedicated to prioritizing customer satisfaction. We serve a wide range of communities and are committed to providing exceptional service in every interaction.

If you have a passion for engaging with people or a love for automobiles, we offer a variety of career opportunities in sales, service, and finance. Our goal is to ensure that every customer experience is valuable and memorable.