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Client Success Manager

2 months ago

Tulsa, Oklahoma, United States Tenstreet Full time
About Tenstreet:

Tenstreet is an innovative and rapidly expanding Software as a Service (SaaS) provider dedicated to delivering solutions tailored for the transportation sector. We are committed to transforming how organizations engage with, recruit, onboard, and manage their drivers. Our team, based in Tulsa, Oklahoma, is composed of high achievers who excel in collaboration, execution, and problem-solving. We pride ourselves on offering excellent benefits and a relaxed work atmosphere.

Why Join Us?
The true advantage of being part of Tenstreet is joining a community that appreciates your contributions, promotes continuous learning, and nurtures a supportive environment.


Position Overview:

The Client Success Manager at Tenstreet plays a crucial role within our team, focusing on comprehending the intricacies and advantages of our software while delivering tailored support, guidance, and training to meet our clients' unique requirements.


Key Responsibilities:
  • Act as a subject matter expert on all operational facets of Tenstreet's programs and software solutions.
  • Oversee all stages of new product implementation and training for designated clients.
  • Deliver exceptional application support by addressing and resolving client inquiries via phone and email, ensuring a high level of customer satisfaction.
  • Serve as the primary liaison with clients, collaborating closely with other Tenstreet teams to execute strategic initiatives.
  • Prioritize client relationships and retention, ensuring each client achieves optimal success with our product.
  • Work alongside Advisory team members to identify additional products and services that could enhance value for your clients.

Ideal Candidate Profile:

You may be a great fit if you are a self-motivated individual who thrives in cross-functional collaboration. You possess a strong passion for learning, adapt quickly, and enjoy tackling challenges. Your focus on client success drives you, and you find fulfillment in ensuring client satisfaction.

You have a knack for quickly identifying core issues during discussions with clients. Your ability to manage complexity, determine necessary next steps, and take decisive action is commendable. You are organized and comfortable managing extensive to-do lists, and you continuously seek to expand your computer skills.

As a strong communicator, you easily establish rapport over the phone and welcome constructive feedback from colleagues regarding your work style. You are known for your ability to accomplish tasks independently while also thriving in a team-oriented environment. You maintain a positive attitude when faced with challenges and are recognized for your ability to achieve results.


What We Offer:

A competitive compensation package, along with a supportive and collaborative work environment that fosters skill development and professional growth.

We prioritize your well-being through comprehensive benefits, including health insurance, dental and vision coverage, 401k plans, paid time off, and more.