Parts Counter Specialist

5 days ago


Sioux Falls, South Dakota, United States North American Truck & Trailer, Inc. Full time
Job Description

**Job Summary:**

We are seeking a highly skilled Parts Counter Specialist to join our team at North American Truck & Trailer, Inc. As a key member of our sales team, you will be responsible for providing exceptional customer service, managing inventory, and processing orders.

Key Responsibilities:

  1. Customer Service: Provide top-notch customer service to internal and external customers, responding to inquiries, and resolving issues in a timely and professional manner.
  2. Inventory Management: Maintain accurate and up-to-date inventory levels, ensuring that parts are readily available when needed. Monitor stock levels, reorder parts as necessary, and manage returns or exchanges.
  3. Order Processing: Process customer orders, including verifying availability, pricing, and delivery times. Collaborate with suppliers and manufacturers to ensure timely delivery of parts.
  4. Technical Knowledge: Develop and maintain a solid understanding of our products, including their specifications, compatibility, and applications. Provide technical advice and guidance to customers as needed.
  5. Problem Resolution: Troubleshoot issues related to parts installation, usage, or compatibility. Collaborate with customers to resolve problems and ensure a positive experience.
  6. Documentation: Maintain accurate records of sales, inventory levels, and customer orders. Use this data to inform restocking decisions, analyze sales trends, and support financial reporting.
  7. Collaboration: Work closely with other departments, including sales, service, and management, to ensure a smooth flow of parts and information.
  8. Physical Demands: Ability to lift up to 100lbs occasionally.
  9. Professional Development: Participate in ongoing training and development programs to enhance skills and knowledge.

Benefits:

  • Competitive wage and benefits package
  • 401(k) retirement plan with company match
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Short- and Long-Term Disability Insurance
  • Paid Vacation, Sick, and Holidays
  • OEM Training Incentive for Parts & Service personnel
  • Tool Reimbursement for service employees
  • Tuition Reimbursement for service employees
  • Discount on Parts/Labor and Vehicle Purchases
  • Employee Referral Bonus
  • Professional work environment


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