Parts Counter Specialist

6 days ago


Sioux Falls, South Dakota, United States North American Truck & Trailer, Inc. Full time
Job Description

At North American Truck & Trailer, Inc., we pride ourselves on our energetic and dynamic work environment. As a Parts Counter Specialist, you will play a vital role in ensuring the smooth operation of our parts department.

Key Responsibilities:

  1. Customer Service: Provide exceptional customer service to internal and external customers, ensuring their needs are met in a timely and professional manner.
  2. Parts Identification: Utilize knowledge of parts and inventory management systems to accurately identify and locate parts for customers.
  3. Order Processing: Process customer orders, including tracking and updating inventory levels, and communicating with suppliers and manufacturers as needed.
  4. Inventory Management: Maintain accurate and up-to-date inventory records, including monitoring stock levels and reordering parts as necessary.
  5. Technical Knowledge: Develop and maintain a solid understanding of our products and services, including technical specifications and compatibility.
  6. Problem Resolution: Troubleshoot and resolve customer issues related to parts and inventory, providing solutions and alternatives as needed.
  7. Documentation: Maintain accurate and detailed records of customer interactions, sales, and inventory transactions.
  8. Collaboration: Work closely with other departments, including sales and service, to ensure seamless communication and coordination.
  9. Physical Demands: Ability to lift up to 100lbs occasionally.
  10. Professional Development: Participate in ongoing training and development programs to enhance skills and knowledge.

Benefits:

  • Competitive salary and benefits package
  • 401(k) retirement plan with company match
  • Medical, dental, and vision insurance
  • Life insurance
  • Short- and long-term disability insurance
  • Paid vacation, sick, and holidays
  • OEM training incentive for parts and service personnel
  • Tool reimbursement for service employees
  • Tuition reimbursement for service employees
  • Discount on parts and labor
  • Employee referral bonus


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