Parts Counter Specialist
6 days ago
At North American Truck & Trailer, Inc., we pride ourselves on our energetic and dynamic work environment. As a Parts Counter Specialist, you will play a vital role in ensuring the smooth operation of our parts department.
Key Responsibilities:
- Customer Service: Provide exceptional customer service to internal and external customers, ensuring their needs are met in a timely and professional manner.
- Parts Identification: Utilize knowledge of parts and inventory management systems to accurately identify and locate parts for customers.
- Order Processing: Process customer orders, including tracking and updating inventory levels, and communicating with suppliers and manufacturers as needed.
- Inventory Management: Maintain accurate and up-to-date inventory records, including monitoring stock levels and reordering parts as necessary.
- Technical Knowledge: Develop and maintain a solid understanding of our products and services, including technical specifications and compatibility.
- Problem Resolution: Troubleshoot and resolve customer issues related to parts and inventory, providing solutions and alternatives as needed.
- Documentation: Maintain accurate and detailed records of customer interactions, sales, and inventory transactions.
- Collaboration: Work closely with other departments, including sales and service, to ensure seamless communication and coordination.
- Physical Demands: Ability to lift up to 100lbs occasionally.
- Professional Development: Participate in ongoing training and development programs to enhance skills and knowledge.
Benefits:
- Competitive salary and benefits package
- 401(k) retirement plan with company match
- Medical, dental, and vision insurance
- Life insurance
- Short- and long-term disability insurance
- Paid vacation, sick, and holidays
- OEM training incentive for parts and service personnel
- Tool reimbursement for service employees
- Tuition reimbursement for service employees
- Discount on parts and labor
- Employee referral bonus
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