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Parts Counter Specialist
2 months ago
Billion KIA of Missoula is seeking a highly skilled and customer-focused Parts Counter Specialist to join our team. As a key member of our sales team, you will be responsible for assisting customers in selecting the right parts for their vehicles, providing exceptional customer service, and maintaining accurate inventory levels.
Responsibilities- Assist customers in selecting required parts in a friendly, professional, and efficient manner.
- Inform customers of companion part requirements and specials, ensuring they are exposed to the full product line.
- Answer phone calls, providing price quotes and other information.
- Review body shop estimates to ensure the parts ordered are correct and all pricing is in line with the estimate.
- Provide a high level of service to internal and external customers.
- Pull and fill orders from stock.
- Notify the parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locate out-of-stock parts from outside sources and submit emergency orders if necessary.
- Notify the service advisor and customer when special-ordered parts have been received.
- Notify the body shop when all parts have arrived and when they will be delivered.
- Pull orders for delivery to the body shop, ensuring all parts are tagged with customer names and job numbers.
- Follow up on back-ordered parts.
- Replenish assigned inventory daily.
- Maintain accurate records of all repair orders, invoices, insurance estimates, and special-order parts.
- Set up orders for daily shipment, delivery, or pick-up.
- Participate with the parts manager in maintaining a lost sales tracking program.
Billion KIA of Missoula offers a competitive and comprehensive benefit package, including health, dental, vision, disability, life, accident, and cancer insurance for all full-time employees. Additional benefits include:
- 401K with company match
- HSA and FSA
- PTO
- Employee Assistance Program
- Paid Holidays
- Employee pricing on vehicle purchases and service
- Opportunities for advancement
