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Parts Counter Specialist
2 months ago
At North American Truck & Trailer, Inc., we pride ourselves on our dynamic work environment. By joining our team, you can experience a rewarding career with a leader in the truck industry.
We are seeking a skilled Parts Counter Specialist to join our team. The ideal candidate will possess excellent customer service skills, including effective communication and problem-solving, to assist customers in finding the right parts.
The key responsibilities of this role include:
- Customer Service: Interact directly with customers to provide exceptional service and ensure their needs are met.
- Parts Identification: Utilize knowledge of different types of parts, their specifications, and compatibility with various makes and models of vehicles or equipment to identify and locate the correct parts.
- Order Processing: Assist customers in placing orders with suppliers or manufacturers and track the order's progress to provide timely updates.
- Inventory Management: Maintain an organized and up-to-date inventory of parts to ensure they are readily available when needed.
- Technical Knowledge: Possess a solid understanding of the products being sold to provide technical advice and guidance to customers.
- Problem Resolution: Assist customers in troubleshooting issues and provide advice on installation to ensure a positive experience.
- Documentation: Accurately record-keeping is vital for tracking sales, inventory levels, and customer orders.
- Collaboration: Work closely with other departments within the organization to ensure a smooth flow of parts and information.
- Physical Demands: Must be able to lift up to 100lbs occasionally.
- Professional Development: Participate in all available training programs to enhance skills and knowledge.
Benefits:
- 401(k) retirement plan with company match
- Medical, Dental, and Vision Insurance
- Life Insurance
- Short- and Long-Term Disability Insurance
- Paid Vacation, Sick, and Holidays
- OEM Training Incentive for Parts & Service personnel
- Tool Reimbursement for service employees
- Tuition Reimbursement for service employees
- Discount on Parts/Labor and Vehicle Purchases
- Employee Referral Bonus
- Professional work environment