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Parts Sales Specialist

2 months ago

Sioux Falls, South Dakota, United States Transwest Full time


As a Parts Sales Specialist at Transwest, you will play a crucial role in the retail, commercial, and industrial sales of transportation products and services to both retail clients and the Transwest Service Department.

The Parts Sales Specialist is expected to be a dedicated representative of Transwest, effectively cross-selling across departments, utilizing and managing all available company resources, and consistently meeting departmental goals while maintaining a high standard of integrity.

We provide a comprehensive benefits package for eligible employees, which includes:

  • Medical, Dental, and Vision Insurance
  • Life Insurance (both Voluntary and Employer Paid) and Disability Insurance
  • 401(K) plan with company matching starting from your first contribution
  • HSA matching up to $800 annually
  • Flexible Spending Account (FSA)
  • Paid Time Off and Company Holidays
  • Employee Car Discount Program

KEY RESPONSIBILITIES:

  • Deliver exceptional customer service by assisting clients promptly and courteously with their purchases and efficiently processing their orders.
  • Welcome and greet customers in a friendly manner.
  • Actively listen, demonstrate enthusiasm, and show a genuine willingness to assist.
  • Communicate effectively with clients to clarify objectives, ask relevant questions, and provide helpful information.
  • Collaborate with technicians and retail customers to ensure accurate part orders.
  • Provide timely, courteous, and precise service to customers in person.
  • Drive sales through customer engagement, suggestive selling, and sharing product knowledge.
  • Maintain a process-oriented approach and document departmental data, such as lost sales.
  • Answer phone calls in a professional and friendly manner.
  • Follow up on customer orders and resolve issues to the customer's satisfaction.
  • Maintain regular communication with customers and colleagues.
  • Address problems, manage conflicts, and make sound decisions.
  • Clearly communicate relevant policies and procedures regarding purchases, returns, and credit terms.
  • Guide customers through the facility as needed.
  • Stay knowledgeable about all inventory products, merchandising programs, and ordering systems.
  • Perform data entry and retrieval using the computer system, including entering customer orders, branch transfers, and obtaining pricing and inventory information.
  • Utilize and keep updated parts technical resources.
  • Understand dealership credit policies.
  • Set a standard of professionalism and a positive attitude, ensuring a neat, organized, and safe work environment.
  • Maintain a tidy appearance and a safe facility by organizing and cleaning the counter area and retail space.
  • Perform additional duties as assigned by the manager.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS:

  • This role requires a full range of body motion, including handling and lifting, manual dexterity, and eye-hand coordination.
  • The position may involve standing, balancing, bending, or stooping for extended periods.
  • Occasionally lift and carry items weighing up to 80 pounds.
  • Requires corrected vision and hearing within normal limits.
  • Ability to work under pressure or during irregular hours.
  • Certification for lift trucks and basic knowledge of warehousing equipment is necessary.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

  • High school diploma or equivalent.
  • Valid Driver's License with a clean driving record.
  • Direct experience in selling light, medium, and/or heavy-duty truck parts through distribution or directly to end users.
  • Proficiency in computer usage is essential.
  • Knowledge of diesel engines, gas engines, drive trains, and suspensions.
  • Excellent verbal and written communication skills.
  • Commitment to providing outstanding customer service.
  • Detail-oriented with strong organizational skills.
  • Ability to interpret vague instructions and respond effectively in various work situations.
  • Must be adaptable and flexible when dealing with diverse individuals and challenging situations.
  • Capable of resolving issues, managing conflicts, and making effective decisions under pressure.
  • Ability to analyze information, develop work plans, prepare written materials, and articulate goals and action plans.
  • Strong interpersonal skills and effective communication abilities.
  • Must successfully complete a General Abilities Assessment and pass a post-offer background check, physical, and drug screening.