Restaurant Supervisor

2 days ago


New Orleans, Louisiana, United States Live Nation Entertainment Full time
Job Title: Restaurant Supervisor

Live Nation Entertainment is seeking a highly motivated and experienced Restaurant Supervisor to join our team. As a Restaurant Supervisor, you will be responsible for ensuring a comfortable atmosphere in the restaurant, maintaining high standards of service and food quality, and providing exceptional customer service.

Key Responsibilities:
  • Ensure comfortable atmosphere in the restaurant, including lighting, temperature, music volume, and cleanliness
  • Maintain high standards of service and food quality, including staff uniforms and guest relations
  • Assist and support restaurant staff in their job functions as needed
  • Conduct daily pre-shift meetings to motivate and communicate with staff
  • Provide clear and specific communications to staff
  • Direct interaction with Server Trainers and trainees
  • Conduct 100% table visits to ensure exceptional customer service
  • Ensure service is up to Live Nation Entertainment standards
  • Assist Manager on Duty in programming specials into the micros system
  • Assist in perceiving and troubleshooting potential problems
  • Assist in scheduling staff, voids/closing comps, liquor pulls, cutting staffing levels, checking out Server Trainers and bar staff at end of shift
  • Greet all guests promptly and courteously in a professional manner
  • Responsible for bank and adherence to Live Nation Entertainment cash handling policy
  • Assist in filling change requests from bartenders and servers
  • Maintain Live Nation Entertainment safety and sanitation standards
  • Assist other employees and departments as needed
  • Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift
  • Check ticket counts with box office before shift begins
  • Perform daily liquor pulls for bar staff
  • Log nightly sales and operational issues in Manager Log Book, either manually or online
  • Monitor labor cost of the shift, paying close attention to overtime
  • Accurate accounting close-out of special events
  • Checking accuracy of labor system at end of shift
  • Maintain reservations
  • Oversee parties/special events in the restaurant
Requirements:
  • State or County Licensee or Certification Requirement/Responsible Alcohol Awareness Training Certification or Equivalent
  • Ability to work late hours
  • 3 years supervisory experience in high volume restaurant/music hall environment
  • Working knowledge of restaurant operations
  • Entry level knowledge of state, federal and local liquor laws, retail operations, computers (Microsoft Office- Word, Excel, Access and PowerPoint)
  • Skill in leadership, guest relations, decision making and staff schedule maintenance
  • Ability to engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, diffuse possibly volatile situations with tact
  • High School diploma
Preferred:
  • Point of Sales knowledge, preferably MICROS
  • Some college or college degree
Physical Demands/Working Environment:
  • Working environment is fast-paced, loud and stressful
  • Position requires extended periods of prolonged standing and working on your feet

We are an equal opportunity employer and welcome applications from people of all backgrounds. We are committed to creating a diverse and inclusive work environment and are proud to be an affirmative action employer. We are also a disability-friendly employer and will make reasonable accommodations for qualified individuals with a disability.


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