Restaurant Supervisor

2 days ago


New Orleans, Louisiana, United States Live Nation Entertainment Full time
Job Summary:

Live Nation Entertainment is a leading live entertainment company that encompasses global market leaders in ticketing, concerts, and media & sponsorship. As a Restaurant Supervisor, you will be part of a dynamic team that delivers exceptional experiences for our guests.

Key Responsibilities:
  • Ensure a comfortable atmosphere in the dining area, including lighting, temperature, music volume, and cleanliness.
  • Maintain high standards for staff uniforms, quality of service, food presentation, and timeliness of food delivery.
  • Assist and support restaurant staff in their job functions as needed.
  • Conduct daily pre-shift meetings to motivate and communicate with staff.
  • Provide clear and specific instructions to staff.
  • Direct interaction with Server Trainers and trainees.
  • Conduct 100% table visits to ensure exceptional guest service.
  • Ensure service meets House of Blues standards.
  • Assist Manager on Duty with programming specials into the micros system.
  • Assist in perceiving and troubleshooting potential problems.
  • Assist in scheduling staff, voids/closing comps, liquor pulls, cutting staffing levels, checking out Blues Buster and bar staff at end of shift.
  • Greet all guests promptly and courteously in a professional manner.
  • Responsible for bank and adherence to House of Blues cash handling policy.
  • Assist in filling change requests from bartenders and servers.
  • Maintain House of Blues safety and sanitation standards.
  • Assist other employees and departments as needed.
  • Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift.
  • Check ticket counts with box office before shift begins.
  • Perform daily liquor pulls for bar staff.
  • Log nightly sales and operational issues in Manager Log Book, either manually or online.
  • Monitor labor cost of the shift, paying close attention to overtime.
  • Accurate accounting close-out of special events.
  • Checking accuracy of labor system at the end of the shift.
  • Maintain reservations.
  • Oversee parties/special events in the rooms.
Requirements:
  • State or County Licensee or Certification Requirement/Responsible Alcohol Awareness Training Certification or Equivalent.
  • Ability to work late hours.
  • 3 years supervisory experience in high volume restaurant/music hall environment.
  • Working knowledge of restaurant operations.
  • Entry level knowledge of state, federal and local liquor laws, retail operations, computers (Microsoft Office- Word, Excel, Access and PowerPoint).
  • Skill in leadership, guest relations, decision making and staff schedule maintenance.
  • Ability to engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, diffuse possibly volatile situations with tact.
  • High School diploma.
Preferred:
  • Point of Sales knowledge, preferably MICROS.
  • Some college or college degree.
Physical Demands/Working Environment:

Working environment is fast-paced, loud and stressful. Position requires extended periods of prolonged standing and working on your feet.


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