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Restaurant Supervisor

2 months ago

New Orleans, Louisiana, United States Live Nation Entertainment Full time
Job Summary:

Live Nation Entertainment is a global leader in live entertainment, and we're seeking a highly motivated Restaurant Supervisor to join our team. As a Restaurant Supervisor, you will be responsible for ensuring a comfortable atmosphere in our restaurant, maintaining high standards of service and quality, and providing exceptional guest experiences.

Key Responsibilities:
  • Ensure a comfortable atmosphere in the restaurant, including lighting, temperature, music volume, and cleanliness.
  • Maintain high standards of service and quality, including staff uniforms, food quality, and guest relations.
  • Assist and support restaurant staff in their job functions as needed.
  • Conduct daily pre-shift meetings to motivate and communicate with staff.
  • Provide clear and specific communications to staff.
  • Direct interaction with Server Trainers and trainees.
  • Conduct 100% table visits to ensure exceptional guest experiences.
  • Ensure service meets Live Nation Entertainment standards.
  • Assist Manager on Duty with programming specials into the micros system.
  • Assist in perceiving and troubleshooting potential problems.
  • Assist in scheduling staff, voids/closing comps, liquor pulls, cutting staffing levels, checking out Blues Buster and bar staff at end of shift.
  • Greet all guests promptly and courteously in a professional manner.
  • Responsible for bank and adherence to Live Nation Entertainment cash handling policy.
  • Assist in filling change requests from bartenders and servers.
  • Maintain Live Nation Entertainment safety and sanitation standards.
  • Assist other employees and departments as needed.
  • Attend pre-shift meetings conducted by Manager on Duty prior to start of each shift.
  • Check ticket counts with box office before shift begins.
  • Perform daily liquor pulls for bar staff.
  • Log nightly sales and operational issues in Manager Log Book, either manually or online.
  • Monitor labor cost of shift, paying close attention to overtime.
  • Accurate accounting close-out of special events.
  • Checking accuracy of labor system at end of shift.
  • Maintain reservations.
  • Oversee parties/special events in the rooms.
Requirements:
  • State or County Licensee or Certification Requirement/Responsible Alcohol Awareness Training Certification or Equivalent.
  • Ability to work late hours.
  • 3 years supervisory experience in high volume restaurant/music hall environment.
  • Working knowledge of restaurant operations.
  • Entry level knowledge of state, federal and local liquor laws, retail operations, computers (Microsoft Office- Word, Excel, Access and PowerPoint).
  • Skill in leadership, guest relations, decision making and staff schedule maintenance.
  • Ability to engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, diffuse possibly volatile situations with tact.
  • High School diploma.
Preferred:
  • Point of Sales knowledge, preferably MICROS.
  • Some college or college degree.
Physical Demands/Working Environment:
  • Working environment is fast-paced, loud and stressful.
  • Position requires extended periods of prolonged standing and working on your feet.
EQUAL EMPLOYMENT OPPORTUNITY:

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us, and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and/or federal law.

As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee's salary history will not be used in compensation decisions.