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Restaurant Supervisor

2 months ago


New Orleans, Louisiana, United States Kimpton Hotels & Restaurants Full time

About the Role

We are seeking a highly motivated and experienced Restaurant Supervisor to join our team at Kimpton Hotels & Restaurants. As a Restaurant Supervisor, you will be responsible for leading a well-rounded and knowledgeable front-of-house team to deliver exceptional guest service and create memorable dining experiences.

Key Responsibilities

  • Lead Service Education: Develop and implement training programs to ensure employees are thoroughly trained in service etiquette, product knowledge, and guest service standards.
  • Collaborate with Restaurant Management: Work closely with restaurant managers and chefs to provide excellent quality and presentation of all food to guests.
  • Cost Control: Help meet budget in all areas of cost control, with a consistent focus on cost of sales and payroll.
  • Employee Development: Identify and develop attractive and developable personnel, providing necessary training as positions open.
  • Guest Experience: Act as an advocate for the restaurant, creating ridiculously personal experiences and developing relationships with guests that will compel them to return.
  • Restaurant Maintenance: Monitor the cleanliness of the restaurant internally and externally, coordinating kitchen cleanliness with the chef and service area maintenance when necessary.
  • Supervision: Supervise all non-supervisory employees, assisting with interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and coaching employees, addressing complaints, and resolving problems.

Requirements

  • 1 year of experience in a similar supervisory role is preferred.
  • Passion for crafting and personalizing guest experiences.
  • Highly motivated and flexible, with the ability to take initiative.
  • Food Handler and Alcohol Awareness Certifications (if applicable).
  • Able to prioritize multiple tasks in a dynamic environment.
  • Able to learn, retain, and present product, menu, and allergy information to guests.
  • Knowledge of or ability to learn the restaurant point-of-sale system.
  • Excellent communication and presentation skills.
  • Flexible schedule, able to work evenings, weekends, and holidays when needed.

About Us

We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities, and genders.