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Service Operations Supervisor
2 months ago
As a Service Operations Supervisor at Sprague Pest Solutions, you will play a pivotal role in upholding our dedication to exceptional service and the core values of reliability, integrity, respect, and collaboration. In this position, you will oversee service personnel and collaborate with sales teams to meet performance, quality, and growth objectives. Your leadership will be instrumental in training, mentoring, and developing technicians to provide top-notch pest management services to our clients.
Key Responsibilities:
- Educate technicians on identifying, managing, and mitigating pest issues.
- Analyze routing and scheduling to enhance operational efficiency.
- Engage with clients to support technicians in resolving service-related concerns, ensuring timely responses to complaints.
- Conduct inspections of technician vehicles and route work to uphold safety, cleanliness, and service quality standards.
- Collaborate with branch management and sales teams to prepare bids for specialized services.
What We Stand For:
Pests are a significant threat to public health and food safety. Our dedicated team at Sprague is committed to developing and implementing pest management strategies that utilize the latest technologies and products, ensuring the safety of people, property, and food while minimizing environmental impact.
Essential Qualifications:
- High school diploma or equivalent.
- Valid Driver's License with a satisfactory driving record.
- Strong attention to detail and commitment to high-quality work.
- Desire for continuous learning and professional growth.
- Competitive spirit in both individual and team performance.
Preferred Qualifications:
- 3+ years of experience in pest management.
- 2+ years of experience in personnel management and business operations.
- 1+ years of experience in customer service or related fields.
- Relevant pest control or safety certifications.
What We Offer:
- Competitive salary range of $65,000 - $70,000 plus performance incentives.
- Company vehicle for work-related travel.
- Comprehensive benefits including health, vision, and dental insurance.
- 401K plan with company matching.
- Generous paid time off policy.
- Opportunities for professional development and career advancement.
Sprague Pest Solutions is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
