Senior Patient Financial Services Representative

8 hours ago

Saint Paul Minnesota, United States Fairview Health Services Full time
Job Summary

We are seeking a highly skilled Senior Patient Financial Services Representative to join our team at Fairview Health Services. This role will support management in the billing and collection of accounts receivable for inpatient and outpatient accounts, as well as resolving customer service issues.

Key Responsibilities
  • Billing and collection of accounts receivable for inpatient and outpatient accounts
  • Ensuring expected payment is collected and accounts are fully resolved
  • Resolving complex customer service issues
  • Verifying insurance and/or patient demographics
  • Contacting payers via portal or provider service center to facilitate timely and accurate resolution of accounts
  • Managing MHealth Fairview EMS balances in the ImageTrend/Billing Bridge system
  • Understanding in-depth the ambulance and MedKab billing process and functions necessary to resolve accounts
  • Timely processing and follow-up of patient requests for demographics and insurance
  • Coding and charging: coding the run from the patient care report (PCR) and adding appropriate charges accordingly
  • Follow-up/denials/credits: demonstrating a high degree of proficiency in billing and/or collection of multiple payers (both government and non-government) billing and collection practices
  • Resolving credit balances and submitting for refunds from the system
  • Liaison with Medicare and other payers for audits
  • Customer service representative: maintaining the best practice routine per department guidelines
  • Timely processing and follow-up of patient requests for payment research, checking charges, insurance processing concerns
  • Notifying patient and/or guarantor of co-pays/deductible/coinsurance
  • Work independently in problem-solving with patients regarding their account
  • Uninsured accounts reviewed and managed to include validation that uninsured discounts have been appropriately applied, and all payment sources available to the patient have been explored
  • Demonstrating a high degree of proficiency in billing and/or collection of multiple payers (both government and non-government) billing and collection practices
  • Responsible for the analysis and processing of correspondence including rejections, requests for medical records, itemized bills, clarification of detail on bill, etc.
  • Analyzing paid claims for accuracy of payments and/or rejections and properly accounting for payment and adjustments by both payers and patients
  • Reviews explanation of benefits for accuracy in posting and assisting patients in understanding their patient liability
  • Identifying problem accounts and working towards timely resolution
  • Communicating effectively via the telephone or written communication with patients or departments to obtain and provide all information for payers to process and pay claims quickly and accurately
  • Bad debt management of accounts and interactions with vendors
  • Counseling patients throughout the collection process on solutions available to them for account resolution
  • Problem-solving with vendors and patients on reasonable resolutions
  • Identifying patients with financial need
  • Working directly with Collection agency and the Department of Revenue, Revenue Recapture Program maintaining all documents and following required guidelines set by the state of MN
Qualifications
  • 2 years in a medical billing office setting or relevant experience
  • Ambulance billing, follow-up, verification, or coding experience
  • Knowledge of Image Trend Billing Bridge software
  • MS Office experience
  • Insurance/follow-up experience
  • Coordination of benefits experience
  • Epic, Brightree, Billing Bridge, or comparable software account experience
  • Experience working with medical terminology
  • Experience working with CPT-4 and ICD-10
  • Billing certification
About Fairview Health Services

Fairview Health Services is a leading healthcare provider in the region, committed to delivering high-quality patient care and innovative solutions to improve health outcomes. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.

  • Senior Patient Financial Services Representative

    6 days ago

    Saint Paul, Minnesota, United States Fairview Health Services Full time

    Job SummaryFairview Health Services is seeking a Senior Patient Financial Services Representative to join our team at our Midway Campus in St. Paul, MN. This role will support management in the billing and collection of accounts receivable for inpatient and outpatient accounts, as well as resolving customer service issues.Key ResponsibilitiesBilling and...

  • Patient Financial Service Representative

    4 days ago

    Saint Paul, Minnesota, United States Fairview Health Services Full time

    About the RoleFairview Health Services is seeking a skilled Patient Financial Service Representative to join our team. This role is a great opportunity for individuals who understand the importance of revenue cycle management and are passionate about delivering exceptional patient care.Key ResponsibilitiesSupport management in the billing and collection of...

  • Patient Financial Services Coordinator

    2 weeks ago

    Saint Paul, Minnesota, United States Fairview Health Services Full time

    Job SummaryFairview Health Services is seeking a highly skilled Patient Financial Service Representative to join our team. This role is responsible for supporting management in the billing and collection of accounts receivable for inpatient and outpatient accounts, as well as resolving complex customer service issues.Key ResponsibilitiesSupport management in...

  • Financial Services Representative

    1 week ago

    Saint Paul, Minnesota, United States TRUSTONE FINANCIAL CREDIT UNION Full time

    Job SummaryWe are seeking a highly skilled and motivated Financial Services Representative to join our team at TruStone Financial Credit Union. As a key member of our branch staff, you will be responsible for providing exceptional customer service, promoting financial products and services, and contributing to the overall success of our organization.Key...

  • Financial Services Representative

    3 weeks ago

    Saint Paul, Minnesota, United States Associated Healthcare Credit Union Full time

    Job OverviewAssociated Healthcare Credit Union is seeking a motivated full-time Financial Services Representative for their operations. This role involves managing the opening of new accounts, performing consumer lending tasks, and promoting additional products and services to our members. Financial Services Representatives will cultivate relationships with...

  • Financial Services Representative

    6 days ago

    Saint Paul, Minnesota, United States Minnesota Insurance Careers Full time

    Job OpportunityMinnesota Insurance Careers is seeking a dedicated and driven individual to join our team as a Full-Time Financial Services Representative. If you are determined and have excellent relationship-building skills, this could be a rewarding career opportunity with excellent income and growth potential.As a Financial Services Representative, you...

  • Pharmacy Services Representative

    5 days ago

    Saint Paul, Minnesota, United States Fairview Health Services Full time

    Job Summary:Fairview Health Services is seeking a highly skilled and customer-focused Pharmacy Technician Services Representative to join our team. As a Pharmacy Technician Services Representative, you will play a critical role in ensuring that patients receive accurate and timely medication delivery.Key Responsibilities:Complete intake process for mail...

  • Customer Service Representative

    2 weeks ago

    Saint Paul, Minnesota, United States Fairview Health Services Full time

    Job Title: Contact Center RepresentativeFairview Health Services, a leading nonprofit healthcare organization, is seeking a highly skilled and compassionate Contact Center Representative to provide exceptional customer service and support to our patients, families, and healthcare providers.Key Responsibilities:Answer all incoming calls from our 10 metro...

  • Financial Services Representative

    1 week ago

    Saint-Brieuc, Bretagne, United States Voya Financial Advisors Inc Full time

    About the RoleVoya Financial Advisors, Inc., a leading independent broker-dealer in the defined contribution and defined benefit business, is seeking a Financial Professional to join our team in the greater Frederick MD area.Key ResponsibilitiesEnroll clients in 403(b)/457 plans and provide retirement and investment strategiesConduct one-on-one appointments,...

  • Customer Service Representative

    7 days ago

    Saint Paul, Minnesota, United States Fairview Health Services Full time

    About the RoleWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at Fairview Health Services. As a Switchboard Operator/Contact Center, you will play a critical role in providing exceptional customer service to our patients, families, and healthcare providers.Key ResponsibilitiesAnswer all incoming phone calls...

  • Customer Service Representative

    2 weeks ago

    Saint Paul, Minnesota, United States Fairview Health Services Full time

    Job Summary:Fairview Health Services is seeking a skilled Customer Service Representative to join our team in providing exceptional care to our patients and community. As a key member of our Contact Center, you will be responsible for answering incoming phone calls, assisting physicians, patients, staff, and visitors with their needs, and activating...

  • Customer Service Representative

    7 days ago

    Saint Paul, Minnesota, United States Fairview Health Services Full time

    About the RoleWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at Fairview Health Services. As a key member of our Contact Center, you will play a vital role in providing exceptional customer service to our patients, families, and healthcare providers.Key ResponsibilitiesAnswer all incoming phone calls from...

  • Patient Service Representative

    2 weeks ago

    Saint Paul, Minnesota, United States NovaCare Rehabilitation Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Service Specialist to join our team at NovaCare Rehabilitation. As a Patient Service Specialist, you will play a critical role in ensuring that our patients receive exceptional care and service from the moment they arrive at our center.Key ResponsibilitiesGreet new and existing patients,...

  • Patient Service Representative

    7 days ago

    Saint Paul, Minnesota, United States NovaCare Rehabilitation Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Service Specialist to join our team at NovaCare Rehabilitation. As a Patient Service Specialist, you will play a critical role in ensuring that our patients receive exceptional care and service from the moment they arrive at our center.Key ResponsibilitiesGreet new and existing patients,...

  • Patient Service Representative

    4 days ago

    Saint Paul, Minnesota, United States NovaCare Rehabilitation Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Service Specialist to join our team at NovaCare Rehabilitation. As a Patient Service Specialist, you will play a critical role in ensuring that our patients receive exceptional care and service from the moment they arrive at our center.Key ResponsibilitiesGreet new and existing...

  • Patient Service Representative

    4 months ago

    Saint Paul, United States ZOLL LifeVest Full time

    Job DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis.Summary Description:ZOLL, manufacturer of the LifeVest wearable defibrillator, is seeking a...

  • Financial Services Representative

    1 week ago

    Saint Paul, Minnesota, United States Samantha Ferrell - State Farm Agent Full time

    Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Financial Services Representative. As a member of our agency, you will have the opportunity to build and develop customer relationships within the community to promote State Farm products, including auto, home, and life insurance.Key...

  • Senior Financial Analyst

    4 weeks ago

    St Paul, United States Creative Financial Staffing Full time

    Senior Financial Analyst Job Description I'm partnering with one of my favorite clients on the West side of the metro and they are looking for a talented Senior Financial Analyst. In this role, you will support the organization from a Finance and Systems perspective as they move forward with acquiring another organization. This is also the opportunity to...

  • Executive Chef and Dining Services Manager

    2 weeks ago

    Saint Paul, Minnesota, United States Sunrise Senior Living Full time

    About the Role:Sunrise Senior Living is seeking a highly skilled and experienced Executive Chef and Dining Services Manager to join our team. As a key member of our culinary team, you will be responsible for providing exceptional dining experiences for our residents and their families.Key Responsibilities:Food Preparation and Service: Prepare and serve...

  • Senior Living Operations Manager

    7 days ago

    Saint Paul, Minnesota, United States Cerenity Senior Care Full time

    About the Role:The Housing Director is a key member of the Cerenity Senior Care team, responsible for overseeing the daily operations of our assisted living facilities. This role requires a strong leader who can develop and implement community vision and strategic planning, ensuring alignment with our quality standards.Key Responsibilities:Develop and...