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Insurance Underwriting Support Specialist

2 months ago


Marquand, Missouri, United States DMC Insurance, Inc. Full time

About DMC Insurance, Inc.:

DMC Insurance, Inc. is in search of a dedicated and experienced insurance professional to enhance our Underwriting Operations team. The successful candidate will ideally possess a background in transportation insurance or demonstrate a willingness to acquire knowledge in the transportation sector through mentorship and self-directed learning. A commitment to delivering exceptional customer service is essential, as is the ability to contribute positively to DMC's vibrant culture, which is founded on enthusiasm, entrepreneurship, integrity, effective communication, proactive problem-solving, and a genuine desire to assist our clients and agents.

Key Responsibilities:

  • Facilitate various rating functions and processes to provide Underwriting with essential data for accurate risk pricing.
  • Perform initial assessments of submission applications and conduct quality reviews of previously entered data in the clearance and reservation system.
  • Request and evaluate various reports necessary for the rating and underwriting processes, including D&B, motor vehicle reports, loss history reports, OSHA, SAFER, and business websites.
  • Draft binder letters and correspondence related to policy issuance.
  • Timely and accurately issue policies, endorsements, collateral, and all associated documentation.
  • Ensure that policy transactions are rated, booked, invoiced, and issued correctly, adhering to corporate service standards.
  • Create conditional, non-renewal, and other legal policy notifications.
  • Prepare necessary motor carrier filings for insured clients.
  • Follow up with key stakeholders to ensure timely receipt of required signatures.
  • Address requests for information from brokers and insured clients.
  • Manage customer data across multiple databases.
  • Organize and maintain customer information files.
  • Assist in monitoring central Underwriting mailboxes, including work assignment.
  • Prepare underwriting documentation forms and workbooks, entering general information, including OSHA and CAB report requests for new business and renewals.
  • Support various underwriting and operational processes, facilitating communication with external brokers and internal departments to assist in the underwriting process for current and prospective clients.
  • Communicate with internal departments as necessary to resolve policy inquiries and issues.
  • Identify and propose opportunities for process improvement.

Qualifications:

  • Experience in insurance policy processing is advantageous.
  • Strong understanding of ISO commercial lines policy rating and issuing transactions within corporate systems.
  • A bachelor's degree is preferred; relevant experience may be considered in lieu of a degree.
  • Excellent analytical, critical thinking, time management, and organizational skills, with a strong focus on customer service and relationship building.
  • Intermediate to advanced proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Access.
  • Ability to adhere to protocols with an emphasis on quality, timeliness, and customer service.
  • Capacity to learn complex regulations and guidelines related to motor carrier insurance.