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Insurance Underwriting Support Specialist
2 months ago
About DMC Insurance, Inc.:
DMC Insurance, Inc. is in search of a dedicated and experienced insurance professional to enhance our Underwriting Operations team. The successful candidate will ideally possess a background in transportation insurance or demonstrate a willingness to acquire knowledge in the transportation sector through mentorship and self-directed learning. A commitment to delivering exceptional customer service is essential, as is the ability to contribute positively to DMC's vibrant culture, which is founded on enthusiasm, entrepreneurship, integrity, effective communication, proactive problem-solving, and a genuine desire to assist our clients and agents.
Key Responsibilities:
- Facilitate various rating functions and processes to provide Underwriting with essential data for accurate risk pricing.
- Perform initial assessments of submission applications and conduct quality reviews of previously entered data in the clearance and reservation system.
- Request and evaluate various reports necessary for the rating and underwriting processes, including D&B, motor vehicle reports, loss history reports, OSHA, SAFER, and business websites.
- Draft binder letters and correspondence related to policy issuance.
- Timely and accurately issue policies, endorsements, collateral, and all associated documentation.
- Ensure that policy transactions are rated, booked, invoiced, and issued correctly, adhering to corporate service standards.
- Create conditional, non-renewal, and other legal policy notifications.
- Prepare necessary motor carrier filings for insured clients.
- Follow up with key stakeholders to ensure timely receipt of required signatures.
- Address requests for information from brokers and insured clients.
- Manage customer data across multiple databases.
- Organize and maintain customer information files.
- Assist in monitoring central Underwriting mailboxes, including work assignment.
- Prepare underwriting documentation forms and workbooks, entering general information, including OSHA and CAB report requests for new business and renewals.
- Support various underwriting and operational processes, facilitating communication with external brokers and internal departments to assist in the underwriting process for current and prospective clients.
- Communicate with internal departments as necessary to resolve policy inquiries and issues.
- Identify and propose opportunities for process improvement.
Qualifications:
- Experience in insurance policy processing is advantageous.
- Strong understanding of ISO commercial lines policy rating and issuing transactions within corporate systems.
- A bachelor's degree is preferred; relevant experience may be considered in lieu of a degree.
- Excellent analytical, critical thinking, time management, and organizational skills, with a strong focus on customer service and relationship building.
- Intermediate to advanced proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Access.
- Ability to adhere to protocols with an emphasis on quality, timeliness, and customer service.
- Capacity to learn complex regulations and guidelines related to motor carrier insurance.